•Remote or Ann Arbor, Michigan, USA
The Help Desk Representative will be located in Ann Arbor, MI, providing effective, live, Level 1 support. You will be taking roughly 15-30 calls a day inbound regarding a number of technical related issues. This representative will remotely diagnose and resolve routine problems including proprietary software, as well as hardware and peripheral equipment (touch screens, phones, printers, etc.) for a multitude of retail stores across the world. They will follow up with customers to ensure calls a 