Description o Troubleshoot Mac and Windows hardware, operating systems and software, and mobile devices o Ensure that all issues and requests are documented accurately in the IT ticketing system o Monitor and triage incoming tickets in the IT Helpdesk Ticket Queue o Provide timely response to all issues, update internal customers on status, solicit additional information, if needed, and troubleshoot issues or fulfill requests o Monitor inbound support channels, (ticket queues, Slack support chan
Description o Troubleshoot Mac and Windows hardware, operating systems and software, and mobile devices o Ensure that all issues and requests are documented accurately in the IT ticketing system o Monitor and triage incoming tickets in the IT Helpdesk Ticket Queue o Provide timely response to all issues, update internal customers on status, solicit additional information, if needed, and troubleshoot issues or fulfill requests o Monitor inbound support channels, (ticket queues, Slack support chan
