•Washington, District of Columbia, USA
Overview GovCIO is currently hiring for a Service Desk Lead to manage the Service Desk Operations on a day-to-day basis. This position will be located in Washington DC and will be a fully onsite position. Responsibilities Responsible for managing Service Desk operations-day-to-day operations Ensures maximum issue resolution in minimum time in order to meet and exceed service level agreements. Makes decisions based on capabilities, resources, and objectives. Ensures programs are aligned with