service manager Jobs

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Principal Asset Manager, IT Service Management

Workday, Inc.

•

Pleasanton, California, USA

Full-time

Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a h
Posted 23 days ago | Updated 8 hours ago

Finance Manager, Amazon Customer Service

Amazon Stores

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Seattle, Washington, USA

Full-time

Everything we do at Amazon is focused on being "Earth's Most Customer-Centric Company". At the core of this customer centricity is the Worldwide Customer Service organization. Our Finance leaders work cross functionally, help others understand financial decisions and are trusted business advisors. They employ every facet of data and communication to ensure our partners and our leaders have the most up to date and reliable information to help them make the best possible decision. Come teach us a
Posted 24 days ago | Updated 18 hours ago

Finance Manager, Amazon Customer Service

Amazon Stores

•

Seattle, Washington, USA

Full-time

Everything we do at Amazon is focused on being "Earth's Most Customer-Centric Company". At the core of this customer centricity is the Worldwide Customer Service organization. Our Finance leaders work cross functionally, help others understand financial decisions and are trusted business advisors. They employ every facet of data and communication to ensure our partners and our leaders have the most up to date and reliable information to help them make the best possible decision. Come teach us a
Posted 24 days ago | Updated 18 hours ago

Manager of Service Management- Salesforce

Georgia Institute of Technology

•

Atlanta, Georgia, USA

Full-time

Job SummaryThe Manager of Service Management is responsible for for overseeing the development and implementation of service management frameworks that enhance the delivery and support of Information Technology services across the institution. This role involves collaborating with cross-functional teams to optimize processes, ensure compliance with industry standards, and promote a culture of continuous improvement. By aligning Information Technology services with the academic and administrative
Posted 25 days ago | Updated 25 days ago

Sr. Technical Program Manager, Amazon Customer Service

Amazon Stores

•

Seattle, Washington, USA

Full-time

Amazon's mission is to be 'Earth's most customer-centric company', and our award-winning Customer Service (CS) team is an essential part of that mission. Amazon CS is one of the largest customer service organizations in the world. Our tens of thousands of Customer Service Associates around the globe provide world-class support to customers 24 hours a day, 7 days a week, and in over 20 languages (and growing). The Stores Product & Technology organization powers CS by developing elegant Customer a
Posted 24 days ago | Updated 18 hours ago

Sr. Technical Program Manager, Amazon Customer Service

Amazon Stores

•

Seattle, Washington, USA

Full-time

Amazon's mission is to be 'Earth's most customer-centric company', and our award-winning Customer Service (CS) team is an essential part of that mission. Amazon CS is one of the largest customer service organizations in the world. Our tens of thousands of Customer Service Associates around the globe provide world-class support to customers 24 hours a day, 7 days a week, and in over 20 languages (and growing). The Stores Product & Technology organization powers CS by developing elegant Customer a
Posted 24 days ago | Updated 18 hours ago

Sr. Technical Program Manager, Amazon Customer Service

Amazon Stores

•

Seattle, Washington, USA

Full-time

Are you excited by the idea of being part of the world's #1 Amazon Customer Service (CS) team? Do you want to innovate using engineering, massive data, and machine learning algorithms? If your answer is yes, then Amazon's Customer Central Technology (CHEX) team is the place for you. We are a diverse, cross-disciplinary team of builders who are rapidly innovating in advanced user experience research, machine learning, security, and distributed systems to help customers solve problems faster, mo
Posted 24 days ago | Updated 18 hours ago

Sr. Technical Program Manager, Amazon Customer Service

Amazon Stores

•

Seattle, Washington, USA

Full-time

Are you excited by the idea of being part of the world's #1 Amazon Customer Service (CS) team?Do you want to innovate using engineering, massive data, and machine learning algorithms? If your answer is yes, then Amazon's Customer Central Technology (CHEX) team is the place for you.We are a diverse, cross-disciplinary team of builders who are rapidly innovating in advanced user experience research, machine learning, security, and distributed systems to help customers solve problems faster, more e
Posted 24 days ago | Updated 14 hours ago

Sr Manager / IT Service Management - IT Asset Management Controls

Northern Trust

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Remote or Chicago, Illinois, USA

Full-time

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world'
Posted 27 days ago | Updated 8 hours ago

Manager, IT Operations and Service Delivery

Vaco by Highspring

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Sarasota, Florida, USA

Full-time

Salary: $120,000 + 5% bonus Location: 3 days in Sarasota, FL office, 2 days remote Snapshot/Environment: Team Size: 3 Service Desk Analysts, 1 Service Desk Lead, 1 IAM Analyst # of Users: 900 in over 50 locations # of tickets/month: 1,200 MUST HAVES: ITIL Certification (at least Foundation level) Previous experience as a Service Desk/ITSM Manager Job Summary: Hiring a hands-on Sr. Manager of IT Support & Endpoint Operations. This role will deliver end-user technology services across Microsoft
Easy Apply
Posted 34 days ago | Updated 20 days ago

Program Manager, Digital Trust Service (DTS)

American Association Of Motor Vehicle Admin.

•

Arlington, Virginia, USA

Full-time

Position Summary: The Program Manager - Digital Trust Service (DTS) shall perform all duties associated with the management of the DTS. The Program manager will lead the design, development, implementation and transition to production of the DTS. Develop accurate and executable project plans, schedules, milestones and estimates in coordination with the Portfolio Director, and division program Managers. Create and maintain the integrated master project schedule and the project plan. Develop and m
Posted 60+ days ago | Updated 5 hours ago

Senior Hardware Application Engineering Manager, Cloud Service Providers

NVIDIA Corporation

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Santa Clara, California, USA

Full-time

NVIDIA's groundbreaking invention of the GPU in 1999 not only sparked the growth of the PC gaming market but also redefined modern computer graphics and revolutionized parallel computing. More recently, GPU deep learning has ignited the modern AI era, positioning the GPU as the brain behind computers, robots, and self-driving cars that can perceive and understand the world around them. NVIDIA is on the lookout for a Cloud Service Provider (CSP) Application Engineering Manager to join our team. I
Posted 60+ days ago | Updated 8 hours ago

Service Foundations Engineering Tech Lead/Manager, ASE Frameworks

Apple, Inc.

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No location provided

Full-time

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. As part of Apple Services Engineering our team is responsible for building platforms, libraries, and frameworks which form the foundations of mission-critical systems at Apple. We write software in Java and Swift programming languages and specialize in frameworks for
Posted 60+ days ago | Updated 7 hours ago

Desktop Support Technician

Leidos

•

Washington, USA

Full-time

NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under
Posted 8 hours ago

IT Manager of Managed Service Provider

Top Prospect Group

•

Westfield, Massachusetts, USA

Full-time

Are you a dynamic leader with a passion for driving exceptional IT service delivery? Join our team as the Manager of Managed Services, where you'll have the opportunity to lead a talented team, shape cutting-edge solutions, and make a significant impact on client success. FT Direct Hire or Contract to Hire Hybrid in MA $100-140K/year Experience managing an MSP, VMware, Active Directory, IT Management tools such as ConnectWise, Meraki, Aruba, manage multiple projects, Hands-On and Client Facing,
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Posted 60+ days ago | Updated 24 days ago

IT Infrastructure Supervisor

Randstad Digital

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Atlanta, Georgia, USA

Contract

job summary: The IT Infrastructure Supervisor is responsible for overseeing the planning, installation, configuration, maintenance, and support of the organization's IT infrastructure. This includes servers, storage, networking, data centers, and cloud-based systems. The role involves supervising a team of infrastructure specialists and engineers, ensuring high availability, performance, and security of IT systems to support business operations. location: Atlanta, Georgia job type: Contract s
Posted 2 days ago | Updated 2 hours ago

Shift Lead- HelpDesk

Global CI

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Woodlawn, Maryland, USA

Full-time

Key Required Skills: Strong knowledge of team supervision and coaching, ability to think independently on an off-hours shift, know how and when to escalate support issues and work in tandem with the morning shift counterpart Selected candidate must reside within two (2) hours of Woodlawn, MD Actual work hours 2pm-10:30pm Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week. Bachelor's Degree and 3 years of experience, of experience OR 7+ years of experience in lie
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Posted 12 days ago

CCaaS Shift Lead - Afternoon Shift

NetVision Resources Inc.

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Woodlawn, Maryland, USA

Full-time, Contract, Third Party

Position Description: Manage the ticket queues for the Tier 1 and Tier 2 CCaaS (AWS Connect) application support team. Provide guidance and assistance to Tier 1 and Tier 2 resources as needed. Provide a daily summary (reports through the ServiceNow ITSM) to the customer and technical leads with information on any highlights or issues that may need potentially have bigger impacts. Provide recommendations on tasks that may be handled by the Tier 1 and Tier 2 resources. Provide CCaaS 800 Number su
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Posted 17 days ago | Updated 7 hours ago

CCaaS Shift Lead - Afternoon Shift

Omm IT Solutions

•

Woodlawn, Maryland, USA

Contract

Please Note: It is 100% Onsite Position Selected candidate must reside within two (2) hours of SSA Headquarters in Woodlawn, MD Actual work hours 2pm-10:30pm Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week. Key Required Skills: Strong knowledge of team supervision and coaching, ability to think independently on an off-hours shift, know how and when to escalate support issues and work in tandem with the morning shift counterpart Position Description: Manage the
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Posted 16 days ago | Updated 13 hours ago

CCaaS Shift Lead

ProHire Solution

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Woodlawn, Maryland, USA

Full-time

Key Required Skills: Strong knowledge of team supervision and coaching, ability to think independently on an off-hours shift, know how and when to escalate support issues and work in tandem with the morning shift counterpart Position Description: Manage the ticket queues for the Tier 1 and Tier 2 (AWS Connect) application support team. Provide guidance and assistance to Tier 1 and Tier 2 resources as needed. Provide a daily summary (reports through the ServiceNow ITSM) to the customer and tech
Easy Apply
Posted 16 days ago | Updated 13 days ago