Key Responsibilities: Design, configure, and maintain Genesys Cloud CX3 environments, including architecting call flows and routing strategies.Collaborate with cross-functional teams to integrate third-party solutions, Salesforce, and Verint Workforce Optimization into the contact center ecosystem.Develop and maintain IVR scripts, queues, and user profiles in Genesys Cloud, ensuring high system availability, performance, and security.Troubleshoot and resolve complex issues across Genesys, Cisco,
Oracle HCM Cloud Technical with OIC Consultant Location: NJ Responsibilities: Develop Business Requirement Documents (BRDs): Create comprehensive BRDs for interfaces, reports, data conversions, and application extensions specific to Oracle Cloud HCM applications.Design RICEW Objects: Design and document RICEW (Reports, Interfaces, Conversions, Extensions, and Workflows) objects, and prepare the solution blueprint to guide project implementation.Communicate Product Features: Articulate product an
