Mission: Ensure operational continuity of US Audio Video Services, acting as service liaison and operational analyst. Key Activities: - Act as primary interface with AV EUS Manager and project related activities supporting live stream capabilities, large project initiatives, and AV operational troubleshooting - Manage lifecycle of AV devices (inventory, expired contracts, zero-usage, suspensions, ETF waivers) - Escalate and follow-up on system/application issues (coverage, in-building connectivi