Job Title: Major Incident Manager / Crisis Management Location: NJ(Onsite) Experience: 5+ Years Job decription We are seeking an experienced Major Incident Manager to join our Service Management team. The ideal candidate will have strong expertise in ITIL-based Major Incident Management, stakeholder communication, incident coordination, and driving rapid resolution of critical production issues. Key Skills:Major Incident Management (MIM)ITIL FrameworkIncident Escalation & ResolutionStakeholde