Hello, SpiceOrb is looking for Customer Experience Manager Role: Lead Program Manager, Customer Experience Transformation Location: US Remote (Prefer EST operating hours) Contract time: 3 months (potential to extend) Team: Customer Experience Office (CXO) Reports To: Sr. Director, Global Customer Experience Job Description: Role Summary (Why This Role Exists Now) Client is scaling an AI-first operating model designed to predict customer needs, reduce systemic friction, improve Customer Satisfact