Search Jobs | Dice.com

Voice Engineer - Amazon Connect - Remote

Remote

•

Today

Greetings of the day..! Momento USA is a global technology consulting, talent acquisition and creative development firm that addresses clients most pressing needs and challenges. We are currently looking for Amazon Connect Voice Engineer - Remote Position: Amazon Connect Voice Engineer with Java Location: Remote Amazon Connect Voice Engineer with Java and voice/telephony background (IVR, call routing) with my direct client at Remote locations for 6+ Months of contract. Please find the jo

Easy Apply

Contract, Third Party

Depends on Experience

Lead AI ML Engineer - AWS Connect - Remote

Remote or Schaumburg, Illinois

•

Today

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health op

Full-time

USD 112,700.00 - 193,200.00 per year

Backfill Position !! Amazon Connect Voice Engineer !! Remote

Remote

•

Today

We are hiring forAmazon Connect Voice Engineer with Java and voice/telephony background (IVR, call routing) with my direct client at Remote locations for 6+ Months of contract. Please find the job description below and let me know your level of interest.Job Title: Amazon Connect Voice Engineer (Java)Location: RemoteDuration: 6+ Months of contractResponsibilities: Design, develop, and implement solutions using Amazon Connect for contact center operationsConfigure and manage voice workflows, call

Easy Apply

Third Party, Contract

Depends on Experience

Product Owner / Product Manager Conversational AI (Voice).

Atlanta, Georgia

•

Today

Job Title: Product Owner / Product Manager Conversational AI (Voice)Location: Atlanta, GA (Hybrid TBD)Domain: Healthcare Payer strongly preferred.Required Experience8+ years of Product Management / Product Owner experience4+ years of Conversational AI / Voice AI experienceStrong Business Analysis and Agile experienceExperience with Artificial Intelligence and Conversational AI solutionsHealthcare domain experience preferredKey ResponsibilitiesOwn the product vision, roadmap, and delivery for A

Easy Apply

Full-time

Depends on Experience

AWS Connect SME

Hybrid in Dallas, Texas

•

3d ago

Hi, Hope you are doing well. Position: AWS Connect SMELocation: Dallas, TX (Hybrid) Job Description:Role Overview We are seeking an experienced AWS Connect Subject Matter Expert SME to support a strategic discovery and transformation engagement for the customer The SME will partner closely with the Architect to assess the customers existing contact center landscape identify automation and AIled opportunities and codevelop a comprehensive implementation roadmap leveraging Amazon Connect and the b

Easy Apply

Full-time

$50 - $60

Amazon Connect SME

Hybrid in Dallas, Texas

•

3d ago

Skills Mandatory Skills :Amazon Connect Key Responsibilities Collaborate with the Architect and customer stakeholders to understand the current contact center CX landscape telephony stack integrations and pain pointsConduct discovery workshops to capture functional and nonfunctional requirementsAssess feasibility of migratingmodernizing legacy contact center platforms Avaya Genesys Cisco UCCEUCCX etc to Amazon ConnectIdentify opportunities for Automation GenAI and Conversational AI Amazon Lex Am

Easy Apply

Part-time, Third Party

Required Contact Center Architect @ Remote

Remote

•

Today

Momento USA is a global technology consulting, talent acquisition, and creative development firm that addresses clients' most pressing needs and challenges. We are currently looking for a Contact Center Architect. Role : Contact Center Architect Contact Center Architect Healthcare Amazon Connect | Member, Provider & Self-Service Experience BusinessIT Bridge Authentication, Self-Service & Containment Focus Location: Remote Role Summary We are seeking a hands-on, business-sav

Easy Apply

Contract, Third Party

Depends on Experience

AWS Developer

Hybrid in Morris Plains, New Jersey

•

Today

Job Role: AWS Developer Location: Morris Plains, NJ (Hybrid) Visa: NO GC Job Description Gather, analyze, and document business requirements for Outbound and Inbound Calls. Design, configure, develop, and maintain Amazon Connect contact center solutions. Configure, customize, and support Amazon Connect contact flows, including inbound flows, outbound flows, customer queue flows, transfer flows, callback flows, and whisper flows. Configure and support Amazon Connect Agent Workspace and Contact Co

Easy Apply

Contract, Third Party

Depends on Experience

Senior Telecomm Engineer - Remote

Remote or La Crosse, Wisconsin

•

Today

Elevate your career as you help us create a healthier tomorrow for everyone and discover the meaning behind Caring. Connecting. Growing together. Our Optum Serve IT team develops cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. To support this mission, OSIT has initiated a multi year moder

Full-time

USD 91,700.00 - 163,700.00 per year

Genesys Cloud/Genesys Engage

Hybrid in Jersey City, New Jersey

•

Today

Role : Genesys Cloud/Genesys Engage Duration : Long Term Contact Location : Jersey City NJ Hybrid Responsibilities Lead end-to-end contact center solution design using Amazon Connect from strategy through implementation Partner with business stakeholders to define CX vision, roadmap, and operating model aligned with AWS-native capabilities Translate business requirements into scalable, cloud-native architectures leveraging Amazon Connect and AWS services Act as SME for Amazon Connect (primary)

Easy Apply

Contract

Depends on Experience

Senior Salesforce Platform Engineer - Service Cloud Voice

San Francisco, California

•

Today

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Enterprise Technology & Infrastructure Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers

Full-time

USD 148,500.00 - 223,900.00 per year

Amazon Connect Architect

Plano, Texas

•

Today

Location: Plano, TX Salary: $60.00 USD Hourly - $70.00 USD Hourly Description: Our client is currently seeking a Amazon Connect Architect Amazon Connect Architect Employment: Full Time or Contract Location: Onsite, Plano, TX preferred - remote may be considered if architect has the ability to travel to Plano, TX We are seeking an experienced Amazon Connect Architect to lead the design, implementation, and optimization of modern cloud contact center solutions. This role requires hands-on

Full-time

USD 60.00 - 70.00 per hour

Genesys Cloud Architect / Lead / Developer

East Hartford, Connecticut

•

10d ago

Role: 1 Title: Genesys Cloud Architect Location: Hartford, CT, Springfield, MA or Boston, MA(Day 1 Onsite) Long term opportunity Genesys Cloud Architect Responsible for designing, implementing, and optimizing Genesys Cloud CX contact center solutions. Leads architecture for omnichannel routing (voice, chat, email, messaging), IVR/ACD flows, integrations, and security. Works closely with business and technical teams to deliver scalable, reliable, and compliant cloud contact center pl

Easy Apply

Contract, Third Party

Depends on Experience

Lead Cloud Consultant

Hybrid in Richardson, Texas

•

3d ago

Job title: Lead Cloud Consultant (W2 role) Location: Richardson, TX (Onsite - Hybrid role) Duration: 12 months / Contract to hire Job Purpose: Responsible for providing functional support of Cloud applications and serve as the primary liaison between business and technical teams. Participate and lead with voice and contact center cloud foundational efforts, application modernization and data center migration components. Job Responsibilities: Consult and participate in Cloud upgrade releases and

Easy Apply

Contract

Depends on Experience

Genesys Cloud CX consultant

San Antonio, Texas

•

27d ago

Job Title: Genesys Cloud CX Admin, Developer, Analyst & Architect Location: San Antonio, TX (On-site) & Tyson, VA(Onsite) Experience: 9+ years on Genesys platforms (Cloud CX preferred) Rate : $55-60/hr on C2C About the Role This role is designed for a skilled Genesys Cloud CX professional with strong expertise in platform administration, IVR/call flow development, issue analysis, and business support. The position requires assessing the current contact center environment, identifying platform

Easy Apply

Contract

Depends on Experience

Sr Data Scientist- Conversational AI & NLU

Westwood, Massachusetts

•

Today

Job Description The Senior Data Scientist - Conversational AI & NLU is responsible for designing, developing, evaluating, and optimizing conversational AI solutions across chat and voice channels. This role focuses on GenAI-driven conversational experiences, agentic multi-turn conversations, and rigorous evaluation of NLU and LLM-based systems, while serving as a primary interface between business stakeholders and data science delivery teams. Key Responsibilities Design, develop, and optimize

Full-time

USD 124,000.00 - 165,000.00 per year

AI developer

Remote

•

11d ago

Description of Duties Design and implement AI solutions for back-office contact centers using Dynamics Contact Center solution, including virtual assistants for voice and chat, intelligent routing, and sentiment-aware human centered customer support.Develop and maintain Natural Language Processing (NLP) models to analyze customer inquiries across voice, chat, email, and social media channels.Collaborate with customer service, IT, and data analysis teams to identify automation opportunities and i

Easy Apply

Full-time

Depends on Experience

Sr Tech Program Manager with Interactive Customer experience and experience with IVR automation

San Jose, California

•

10d ago

Sr Program Manager Location : San Jose CA In Brief - Program manage "WhatsApp Capability for India Expansion" initiative in the Integrated Customer eXperience (ICX) route to market and others as prioritized by the C&P BCDD 7-10 yrs Tech Program Mgt exp in Interactive Customer experience especially thru Whats App outreach Inbound IVR ( Interactive Voice Response) Someone who has had experience with IVR automation ( Amazon Connect) Experience with Sales and Customer experience

Easy Apply

Contract, Third Party

Depends on Experience

Senior Software Engineer (Contact Center)

Eden Prairie, Minnesota

•

Today

Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together. The position

Full-time

USD 112,700.00 - 193,200.00 per year

Product Manager - Voice

Columbus, Ohio

•

3d ago

Job Description Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you'll develop a

Full-time

Filter Results

Job post features

Posted date

Work settings

Employment type

Distance

Employer type

Work authorization