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  • Schaumburg, IL IL 60173 Schaumburg, IL
  • 3 weeks ago 2017-09-01T19:45:58Z
  • Easy Apply
  • Market full-time Microsoft Word, Excel, PowerPoint, Visio, HTML,WordPress, Salesforce, specifically Pardot, Adobe CS (Photoshop, Illustrator, InDesign), Google Ad Words and Analytics, Constant Contact, iContact IT Software IT Diploma/Degree/Certification
  • Johns Creek, GA GA 30097 Johns Creek, GA
  • 3 days ago 2017-09-23T01:16:38Z
  • Negotiable full-time See job overview. IT Software IT Diploma/Degree/Certification
  • Chicago, IL IL 60290 Chicago, IL
  • 25 minutes ago 2017-09-25T14:34:15Z
  • full-time .Net, Call Center, CMS, CRM, Hardware, HTTP, IVR, Manager, Management, Project, Project Management, Security, Supervision, Supervisor, Telecommunications, Testing, Video IT Software IT Diploma/Degree/Certification
  • Atlanta, GA GA 30301 Atlanta, GA
  • 17 hours ago 2017-09-24T22:06:25Z
  • full-time Agile, Chemical Engineering, CSS, Development, Director, Environmental, HTML, HTTP, JavaScript, Manager, Management, Materials, Networks, Packaging, PC, Research, Scientific, Supply Chain IT Software IT Diploma/Degree/Certification
  • San Antonio, TX TX 78230 San Antonio, TX
  • 16 hours ago 2017-09-24T23:13:53Z
  • Easy Apply
  • Depends On Experience full-time Architecture, Consulting, Database, Development, Hardware, IVR, Java, Linux, Management, Networks, Oracle, Programming, Security, SQL, Windows IT Software IT Diploma/Degree/Certification
  • Dayton, OH OH 45402 Dayton, OH
  • 4 weeks ago 2017-08-31T18:41:28Z
  • Easy Apply
  • market rate full-time Cisco Unified Communications Manager, Cisco UCCE, Cisco Voice Portal, Nuance Automated Speech Recognition, text to speech IT Software IT Diploma/Degree/Certification
  • San Diego, CA CA 92123 San Diego, CA
  • 51 minutes ago 2017-09-25T14:09:07Z
  • 100000-120000 yearly full-time ACD, Application, Applications, Architect, BASIC, Call Center, Circuit, Circuits, Database, Development, Java, Lifecycle, Management, Network, Project, Project Management, SQL, SQL Server, System, Telecom, Telecommunications, VB IT Software IT Diploma/Degree/Certification
  • 16 hours ago 2017-09-24T22:31:01Z
  • full-time Cisco, Manager, Telecom IT Software IT Diploma/Degree/Certification
  • Richardson, TX TX 75080 Richardson, TX
  • 16 hours ago 2017-09-24T22:47:28Z
  • full-time Analysis, Call Center, Call Center Applications, Development, Manager, Management, Research IT Software IT Diploma/Degree/Certification
  • Boston, MA MA 02113 Boston, MA
  • 1 week ago 2017-09-15T21:04:06Z
  • Easy Apply
  • $75 contract Avaya Aura Contact Center (AACC), Verint ,RMG - InView IT Software IT Diploma/Degree/Certification
  • Summit, NJ NJ 07901 Summit, NJ
  • 3 weeks ago 2017-09-06T18:16:43Z
  • Easy Apply
  • Negotiable contract Responsible for successful design and implementation of Avaya Contact center routing, primarily focused on the analysis, design, configuration, implementation, and support of Contact Center Routing. IT Software IT Diploma/Degree/Certification
  • Livermore, CA CA 94550 Livermore, CA
  • 1 hour ago 2017-09-25T13:33:17Z
  • Market contract Sr. Contact Center Engineer IT Software IT Diploma/Degree/Certification
  • Phoenix, AZ AZ 85003 Phoenix, AZ
  • 6 days ago 2017-09-19T19:17:26Z
  • Easy Apply
  • Depends On Experience contract CISCO Unified Contact Center Engineer, Cisco Customer Voice Portal (CVP), Call Studio, Voice XML, IVR Text to Speech, Cisco ICM IT Software IT Diploma/Degree/Certification
  • Dallas, TX TX 75201 Dallas, TX
  • 3 days ago 2017-09-22T18:45:37Z
  • Easy Apply
  • Negotiable contract Avaya AES, Call Management System, and Modular Messaging IT Software IT Diploma/Degree/Certification
  • Richardson, TX TX 75080 Richardson, TX
  • 16 hours ago 2017-09-24T22:47:54Z
  • full-time Analysis, Business Intelligence, Business Objects, Call Center, Cognos, Database, Excel, Manager, Management, Outlook, Quality Assurance, SQL IT Software IT Diploma/Degree/Certification
  • Plano, TX TX 75023 Plano, TX
  • 1 hour ago 2017-09-25T13:31:25Z
  • Easy Apply
  • MARKET contract Digital Business Analyst with experience with email campaigns IT Software IT Diploma/Degree/Certification
  • Austin, TX TX 78746 Austin, TX
  • 7 hours ago 2017-09-25T08:17:14Z
  • Easy Apply
  • US40000 - US50000 per annum full-time Field Services Technician Key Accountabilities: The Field Services Technician is responsible for carrying out on-site installation, maintenance and repairs across approximately 80 clients. A commitment to excellent customer service is demonstrated by being purpose driven, providing personalized support and executing with tenacity. You will be empowered to leverage the ticketing platform and dashboards to manage your ticket que and will work in a team environment to enhance your knowledge and that of your teammates. Successful candidates enjoy interacting with customers and thrive on finding solutions to technical issues in a fast-paced environment. Must be self-motivated, possess a sense of urgency and demonstrate critical thinking skills. Purpose Driven Ability to diagnose individual and client ecosystem issues by asking questions, listening to understand and identifying the clients issue(s). Demonstrate and communicate a tenacious commitment to resolving the issue through attentiveness and patience. Embody the Integritek brand by building productive relationships built on trust, patience and results with internal staff, customers and vendor partners. Personalized Support Keep customers informed of progress, changes and solutions in a timely and effective manner that exceeds expectations and is in alignment with their culture and communication preferences. Maintain client specific documentation in Integriteks systems according to standards and specifications. Handle surprises by acting cool under pressure and use positive language to de-escalate situations. Tenacious Execution Respect the clients time and that of your team by efficiently exploring solutions and escalating when appropriate. Self-motivated to solve the issue and can act independently to prioritize and manage multiple client requests at a time. Insatiable appetite and willingness to learn and demonstrate a commitment to personal development by seeking out training opportunities and actively learning from teammates. Flourish in a fast paced, deadline driven environment with teammates who are results oriented and fast thinkers. Seek to overcome challenges and accept failure as an opportunity for improvement. Technical Knowledge & Skills This candidate will be expected to diagnose and resolve technical issues across a variety of hardware, software, and networking topics including but not limited to: Hardware diagnostics and repair Component replacement Network equipment installations Computer setup and deployments Printers and copier setups Troubleshooting network connectivity WiFi implementations Software troubleshooting Experience and knowledge of various server environments, not including administration Network protocols (TCP/IP, LDAP, Domain, DHCP, DNS, etc.) Desktop applications Networking and configurations (Switching, routing, firewalls) Web technologies (XML, HTML, CSS) UPS, load balancing power VoIP phone systems preferred but not required Experience & Education Preferred certifications include CompTIA A+, Network+ preferred but not required 2 years experience in technical diagnostics and hardware/workstation support inclusive of client-facing customer service experience Degree valued but not required Other Expectations Ability to lift and move equipment up to 50 pounds. Reliable transportation and current auto insurance for local market travel for up to 75% onsite customer support. A general understanding of our industry is expected; familiarity with IT management consulting services is helpful. Adherence to all job-related practices, policies, and procedures. Previous work experience and education that align with the requirements of the job as outlined above. Constant, quick, and accurate use of a personal computer, automation systems, and office equipment. IT Software IT Diploma/Degree/Certification
  • Austin, TX TX 78746 Austin, TX
  • 7 hours ago 2017-09-25T08:16:53Z
  • Easy Apply
  • US45000 - US50000 per annum full-time Support Technician II Key Accountabilities: The Support Technician II is responsible for providing tier 2 and 3 level technical support to approximately 80 clients by resolving on average 10 to 15 customer service issues a day. A commitment to excellent customer service is demonstrated by being purpose driven, providing personalized support and executing with tenacity. You will be empowered to leverage Integriteks ticketing platform and dashboards to manage your ticket que and will work in a team environment to enhance your knowledge and that of your teammates. Successful candidates enjoy customer service oriented support, possess knowledge across a wide range of technical topics and thrive on finding solutions to technical issues in a fast-paced environment. Must be self-motivated, possess a sense of urgency and demonstrate critical thinking skills. Essential Knowledge, Skills, and Competencies To successfully perform in this role, an individual must consistently demonstrate the following abilities: Purpose Driven Superior ability to diagnose individual and client ecosystem issues by asking questions, listening to understand and identifying the clients issue(s). Demonstrate and communicate a tenacious commitment to resolving the issue through attentiveness and patience. Proactively anticipate client needs by thinking 10 steps ahead: diagnose root causes versus treating symptoms and anticipate the impact to additional processes and/or systems. Embody the Integritek brand by building productive relationships built on trust, patience and results with internal staff, customers and vendor partners. Personalized Support Develop an in-depth knowledge base of your clients technical infrastructure ecosystem, culture and communication preferences. Keep customers informed of progress, changes and solutions in a timely and effective manner that exceeds expectations and is in alignment with their culture and communication preferences. Maintain client specific documentation in Integriteks systems according to standards and specifications. Handle surprises by acting cool under pressure and use positive language to de-escalate situations. Tenacious Execution Respect the clients time and that of your team by efficiently exploring solutions and escalating when appropriate. Self-motivated to solve the issue and can act independently to prioritize and manage multiple client issues at a time. Insatiable appetite and willingness to learn and demonstrate a commitment to personal development by seeking out training opportunities and actively learning from teammates. Flourish in a fast paced, deadline driven environment with teammates who are results oriented and fast thinkers. Seek to overcome challenges and accept failure as an opportunity for improvement. Technical Knowledge & Skills This candidate will be expected to diagnose and resolve technical issues across a variety of hardware, software, and networking topics including but not limited to: Remote desktop support Windows Server (all versions) Various server environments Microsoft SQL Enterprise level network architecture Complex LAN/WAN environments Disaster recovery solutions Backup solutions and applications (Appassure, Veeam, etc.) Load balancing technologies VPN technologies Network security (Cisco, SonicWall, PFSense, etc.) Virtualization technologies (VMWare, Hyper-V, etc.) Microsoft Exchange / Hosted Exchange Various operating systems (Linux, MacOS, Windows) Encryption technologies (Bitlocker, Symantec, etc.) Active Directory Network protocols (TCP/IP, LDAP, Domain, DHCP, DNS, etc.) Desktop applications Networking and configurations (Switching, routing, firewalls) Web technologies (XML, HTML, CSS) VoIP phone systems Experience & Education Preferred certifications include CompTIA A+, Network+, CCNA but are not required 5 years experience in a technical support, helpdesk, network support position Degree valued but not required Other Expectations A general understanding of our industry is expected; familiarity with IT management consulting services is helpful. Adherence to all job-related practices, policies, and procedures. Previous work experience and education that align with the requirements of the job as outlined above. Reliable transportation and current auto insurance to travel 5% for onsite customer support. Constant, quick, and accurate use of a personal computer, automation systems, and office equipment. IT Software IT Diploma/Degree/Certification
  • Wayne, NJ NJ 07470 Wayne, NJ
  • 2 days ago 2017-09-23T04:45:34Z
  • Competitive full-time

    Education/Experience: 

    • 7-10 years project management experience
    • Project Management Professional certification (PMP) or equivalent experience
    • Experience leading a project management organization (minimum 2-4 project managers)
    • 4 years Global Multichannel Direct to Consumer project management experience including ecommerce and Customer Contact Center, with an understanding of order fulfillment processes preferred
    • 7 years of Global Retail project management experience including Store operational implementation at Point of sale, merchandise and supply chain application and/or process improvement implementations, corporate reporting and analytics implementations
    • Knowledge of best in class ecommerce (ATG), Warehouse Management (Manhattan), Merchandise and Planning systems, Forecasting and Allocation (Teradata) and ERP systems a plus
    • Strong understanding of integration architectures
    • Bachelors Degree or higher with a concentration in science/engineering and/or engineering management
    • Strong track record of project delivery and benefits realization
    • Experience in defining, implementing and coaching others in IT Project Management methodologies

    Skills/Abilities: 

    • Be able to demonstrate a proven track record managing multiple projects and large programs
    • Strong interpersonal communication skills and problem solving skills
    • Excellent presentation and meeting leader skills
    • Experience building and leading a team of project managers
    • Strong negotiation, organizational, and facilitation skills
    • Self-starter / self-motivated, capable of staying on track and pursuing solutions without supervision
    • Able to prepare and present information in business terms
    • Able to work under pressure, meet deadlines and handle multiple projects simultaneously. Microsoft Project experience required
    • Advanced Excel skills required
    • Advanced PowerPoint skills required
    • Must be detail-oriented
    • Microsoft Project experience required
    • Advanced Excel skills required
    • Advanced Excel skills required
    • Skilled in developing effective partnership relationships with portfolio stakeholders
    • Experience in the identification, assessment, and management of risks; able to manage the risks, not just the risk list
    • Experience in strategic planning and analysis
    • Expertise in Portfolio/Demand management concepts and benefits; proven track record of implementing these concepts and delivering PPM benefits?
    • Exceptional interpersonal and negotiation skills. Committed to providing excellent customer service
    • Determined to deliver outcomes and able to overcome obstacles in order to move forward. Accountable for the delivery of outcomes, strives to meet and exceed expectations
    • Has a flexible approach to change, is able to work effectively in a variety of situations, constantly seeks improvements and is forward looking


    We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, age, sexual orientation, gender identity or expression, legally protected physical or mental disability or any other basis protected under applicable law.

    Toys"R"Us is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, military status or any other basis prohibited by law.
    IT Software IT Diploma/Degree/Certification
  • Centennial, CO CO 80111 Centennial, CO
  • 2 weeks ago 2017-09-08T13:33:03Z
  • Easy Apply
  • Competitive DOE full-time 5 years of workforce management analysis, Realtime management, Forecasting, Reporting, contact center management IT Software IT Diploma/Degree/Certification
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