Helpdesk Jobs in Boston, MA

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Help Desk Analyst

Robert Half

•

Cambridge, Massachusetts, USA

Full-time

Description Our non-profit client is seeking a Mac Specialist to join their team for a contract to permanent opportunity. The position is a hybrid position located in Cambridge, Massachusetts. As Mac Specialist, you will be tasked with monitoring the ticketing system, providing basic support for equipment and services, managing office support tasks and assisting with inventory tracking. Responsibilities: Monitor and manage the ticketing system, assigning tickets as required Provide basic support
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Posted 2 days ago | Updated 4 hours ago

Help Desk

Mindbank Consulting Group

•

Boston, Massachusetts, USA

Full-time

Help Desk Specialist Responsibilities: Configures, installs, and supports desktop computers, laptop computers, printers, monitors, and other general peripheralsProvide technical support and troubleshooting for software applications loaded on desktop and laptop computers that communicate to/from application servers and third-party support softwareRelocates IT equipment including desktop computers, printers, monitors, and other general peripherals.Provide end-user software troubleshooting and supp
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Posted 14 days ago

Mid-Level Help Desk Technician

Chenega MIOS

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Hanscom Air Force Base, Massachusetts, USA

Full-time

Req ID: 31009 Summary Mid-Level Help Desk Technician Hanscom AFB, MA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your
Posted 43 days ago | Updated 4 hours ago

Help Desk Analyst

Robert Half

•

Lowell, Massachusetts, USA

Full-time

Description We are in search of a Help Desk Analyst to become a valuable part of our team in Lowell, Massachusetts. In this role, you will serve as the first point of contact for users facing software and hardware issues, providing exceptional customer service while troubleshooting and resolving these issues. This role offers a contract to hire employment opportunity, allowing you to grow and develop within our organization. Responsibilities: Route tickets to appropriate technical resource for
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Posted 14 days ago | Updated 4 hours ago

Help Desk

Apexon

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Remote

Full-time

Required Skills ITIL Service Management; Information Technology (IT);Service Desk; Call Triage and incident creation; previous ServiceNow experience is required. MUST have ability to operate in shifts outside standard working hours. Preferred Skills Experience with reporting creation within ServiceNow. Responsibilities: Responsibilities: 1) Field incoming user communication via phone call or email, perform initial support and analysis to understand classification and issue. 2) Create and assign
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Posted 60+ days ago | Updated 7 days ago

Help Desk / Desktop Support Technician

New Millennium Consulting

•

Boston, Massachusetts, USA

Contract, Third Party

Urgently looking for Help Desk Support Technician for our client based in Boston, MA. Title: Help Desk Support Technician Duration: 6-12 months Location: Boston, MA Hourly: $25 - $30 per hour Must Have: Should have at least 5 years of experience with the following: Break-fix support for Laptop, desktop, tablets and associated hardware peripherals Hands-on experience with imaging and configuring laptops and desktops Expertise in providing support to O365 including Active Directory Support for the
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Posted 52 days ago | Updated 20 days ago

Oracle HCM Configuration Engineer. - Must have Helpdesk experience - Remote - C2H or Fulltime

Cyber Sphere LLC

•

Remote

Contract, Third Party

Oracle HCM Configuration Engineer. - Must have Helpdesk experience. Remote - USA6-12months C2H or Fulltime Description: Prior Experience of Implementing Cloud HCM Core Module & Help Desk Prior experience of HCM Quarterly Patches impact analysis & validation Prior Experience of Multi Region / Country Oracle HCM Configuration & Administration Prior experience in customization (DFF and EFF), customization of reports, defining concurrent programs, defining value sets, defining form functions and fu
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Posted 15 hours ago

Helpdesk Support

Millennium Global Technologies

•

Remote

Contract

Position Helpdesk Support Location Remote Duration 6 months Summary: The main function of a Help Desk Specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location. Job Responsibilities: Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity May
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Posted 8 days ago | Updated 8 days ago

Remote Help Desk Support - Tier 1

TEKsystems c/o Allegis Group

•

Remote or Omaha, Nebraska, USA

Full-time

100% REMOTE DESKTOP/HELPDESK SUPPORT REPRESENTATIVE OPPORTUNITY TO WORK WITH ONE OF THE LARGEST EDUCATION ORGANIZATIONS IN THE AREA FULL TIME MONDAY - FRIDAY 9AM-6PM $17/HR 4 MONTH CONTRACT Qualifications: 1 year of helpdesk/desktop support experience or CompTIA+ certificationExcellent communication skillsMicrosoft Office proficient Responsibilities: Will take inbound calls supporting families w/ login issues and provide customer support as needed to resolve any issues. Will handle roughly 30-50
Posted 16 hours ago | Updated 4 hours ago

Help Desk Technician

Infinity Technologies

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Remote

Full-time

Position: Help Desk Support Technician (Level I) Details: Full Time, Mon-Fri 8A to 5P EST Annual Salary: $42,500 Additional Benefits: Health/dental/vision, educational reimbursements, training opportunities, 401k retirement Job Location: 100% Remote Work From Home Please send resume PDF format to JOB DESCRIPTION SUMMARY We have an immediate need for a Help Desk Technician (Level I). The Help Desk Technician will be part of a team responsible for providing first line support our client base of
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Posted 3 days ago | Updated 13 hours ago

Salesforce Help Desk Functional & Technical Representative

Universal Consulting Partner

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Remote

Part-time

Overview: We are seeking a highly capable Service Desk Technician to join our team as a Help Desk Functional & Technical Representative. This role is crucial as the first point of contact for users requiring assistance, providing dedicated Tier 1 support primarily via Jira tickets and emails. The ideal candidate will have a strong background in technical support, a deep understanding of Salesforce and Salesforce Marketing Cloud, and experience in managing Jira service desk environments.Key Respo
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Posted 1 day ago

Helpdesk Technician II

Stefanini

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Remote or Detroit, Michigan, USA

Full-time, Contract

Who we areFor 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of
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Posted 8 days ago | Updated 3 hours ago

IT Site Engineer (Lab)

Oxford Global Resources

•

Lexington, Massachusetts, USA

Contract

IT Site Engineer (Lab) will provide operational support for existing IT infrastructure including desktop, server, operating systems, LAN/WAN, print, collaboration, unified communication services and applications. Client is really looking for someone who has worked in a lab environment/manufacturing site for a Life Science company. Major tasks will include implementing and maintaining existing laboratory systems and instruments, enabling solutions for capturing data from laboratory instruments an
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Posted 24 days ago

eLicensing Customer Support

Kforce Technology Staffing

•

Boston, Massachusetts, USA

Contract

RESPONSIBILITIES: Kforce has a client in Boston, MA that is seeking an eLicensing Customer Support. Responsibilities: * Provide help desk customer technical support to assist licensees using eGov to apply for/renew licenses * Determine appropriate response to error conditions; Consult with users and technical personnel to identify and resolve problems or to notify of existing or potential problems; Document any serious problems and provide the information to other appropriate HPL staff * Develo
Posted 15 days ago | Updated 1 hour ago

Helpdesk Technician I

Stefanini

•

Remote

Full-time, Contract

Job Responsibilities: Provide technical end-user support via telephone, web chat, or end-user-submitted issues.Provide restorative or maintenance actions to resolve end-user problems.Respond to end-user problems based on standard procedures.Must correctly track incidents and calls, including but not limited to entering information into the ticketing system timely and accurately. Additional Note: The preceding job description has been designed to indicate the general nature and level of work perf
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Posted 15 days ago | Updated 3 hours ago

Trilingual Helpdesk Technician - English/Spanish/Portuguese

Stefanini

•

Remote

Full-time, Contract

Provide technical end-user support via telephone, email and chat.Must correctly track incidents and calls, including but not limited to entering data into databases and ticketing systems.Log remotely into client's computers and help them solve software issues.Troubleshoot hardware, software, and network related issues.Escalate problems to the next level of support when necessary.Be a team player that shows Adaptability Flexibility and perseverance in managing a good working relationship with cli
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Posted 16 days ago | Updated 3 hours ago

Desktop Support

TEKsystems c/o Allegis Group

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Quincy, Massachusetts, USA

Full-time

Description: End-User Support Technicians needed for short-term project to assist with setting up desktop PCs and handle any on-prem troubleshooting issues. Opportunity to works hands on and build your IT skills. Responsibilities: Troubleshooting and providing technical support for a diverse range of products, including: Windows Operating Systems, Citrix Software, Microsoft 365 products, Dell, HP, and Lenovo hardware, Global Protect VPN Service Experienced in Image builds for Lenovo, HP, and Del
Posted 2 days ago | Updated 4 hours ago

Executive Support Analyst

Mitchell Martin, Inc.

•

Cambridge, Massachusetts, USA

Full-time, Contract

Our client, a biotechnology company, is seeking a Executive Support Analyst. Location: Cambridge, MA Position Type: contract/part time Summary: Reason: Replacement Department: GTS - Infrastructure & Operations - USA Job Category: Information Technology Job Title: Executive Support Analyst Duties: * Under the guidance of either the Manager or Director of IT Operations, the Executive Support Analyst will be responsible for optimizing employee productivity by effectively managing and supporting ent
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Posted 60+ days ago | Updated 4 hours ago

Advanced Salesforce Administrator

Judge Group, Inc.

•

Boston, Massachusetts, USA

Full-time

Location: Boston, MA Salary: $80.00 USD Hourly - $85.00 USD Hourly Description: Title: Salesforce Administrator Developer Location: Boston, MA (Fully Remote) Duration: 12+ Months (Possibility of Extension) Working Hours Per Week: 35 Responsibilities: Platform Management Responds to help desk tickets from the client staff. Manages user accounts: new user setup, deactivating users, tracking licenses. Configures user access and permissions. Manages inventory of Salesforce and 3rd-party app l
Posted 16 days ago | Updated 4 hours ago

IT Coordinator

Robert Half

•

Boston, Massachusetts, USA

Full-time

Description We are offering an exciting opportunity for a Help Desk Analyst in Boston, Massachusetts. The role will involve providing technical support, answering helpdesk tickets, and utilizing various technical skills to ensure smooth operations. This role is within the telecom industry, where you will be at the forefront of resolving technical issues and maintaining high levels of customer satisfaction. Responsibilities: Provide first-level contact and problem resolution for all users with h
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Posted 22 days ago | Updated 4 hours ago