Articles by Nick Kolakowski
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How an Angry Robot Will Help Customer Service
What’s the best way to train customer-service employees? Build the world’s angriest robot. Touchpoint Group, a New Zealand-based technology company, is working on an artificial-intelligence platf… -
New Bug-Hunt Bounty: Frequent-Flyer Miles
Bug-bounty programs: They’re not just for software giants anymore. United Airlines recently announced that it would pay out a million frequent-flyer miles to anyone who discovers a remote code ex… -
Java, SQL Top Google's 'Most Searched' List
Which software technologies do people search for the most online? According to Google, Java tops the list, followed by SQL, HTML, and Python, with C rounding out the top five. Other popular langu… -
Tech Managers’ Checklist for Making the Right Hire
Today’s technology jobs are tied directly to business outcomes, which means that successful hires must offer more than expertise in jQuery or .NET or JavaScript. As part of being a great tech man… -
Top App Charts Suggest Pain for Indie Devs
Which mobile apps have dominated the charts so far in 2015? According to new data from app-analytics firm App Annie (PDF), the list is stuffed with the usual suspects. Excluding games, iPhone app… -
Is Agile Development a Failing Concept?
Many development teams have embraced Agile as the ideal method for software development, relying on cross-functional teams and adaptive planning to see their product through to the finish line. W… -
Google Software: Safer Than Human Drivers?
Google has more than 20 self-driving vehicles on the road, collectively averaging 10,000 self-driven miles per week. That’s 1.7 million miles of mostly-autonomous driving over the past six years,… -
Does Your Email Provider Affect Your Job Hunt?
In Ye Olden Days of the 1990s, America Online ruled the consumer Web. Millions used AOL to get online; not a mailbox in the United States was spared from those colorful CDs that contained the ser… -
Tech Unemployment Continues to Fall
Unemployment among tech pros dropped to 1.9 percent in April, according to new data from the U.S. Bureau of Labor Statistics. That’s the lowest unemployment rate since June 2008. Not all technolo… -
Zappos and the Risks of Innovative Management
Some people dream of working in a place with no bosses, where management isn’t breathing down their neck every second of the day. But a sizable chunk of Zappos employees, confronted by a new orga…