Overview
On Site
24.03/hr - 27/hr
Full Time
Skills
Remote Support
SAP BASIS
Managed Services
IT Service Management
Disk Imaging
IMAC
Customer Service
A+
Computer Hardware
Network
Switches
Job Details
Our client is looking for a Desktop Support Technician for a 4-month contract in Schenectady NY 12345.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 4 months Required Skills & Experience
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 4 months Required Skills & Experience
- 3-6 years of related desktop and/or deskside support experience supporting PC Hardware and software.
- Experience troubleshooting of hardware and software images, IMAC tasks, and Customer Service
- Solid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills, PC imaging and deployment and IMAC experience
- Excellent customer service skills
- Comfortability providing hands & feet support for Server and Network
- Experience supporting mobile data plans, mobile networks, and devices is a plus.
- A+ Certification is a plus
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
- Documents, maintains, upgrades, or replaces hardware and software systems.
- Supports and maintains user account information including rights, security, and systems groups.
- Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
- Network connection issues, track network connections back to network switches.
- Escalates problems and issues to a higher level of support if unable to resolve.
- Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates.
- Interact with customers, responding to routine technical questions or requests for information.
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