Customer Technical Support

Overview

On Site
Depends on Experience
Contract - W2
Contract - 24 Month(s)

Skills

Help Desk
Incident Management
Microsoft Windows
Linux
Service Desk
Technical Support

Job Details

Job Description:
We are seeking a Customer Technical Support Representative to join our Enterprise Monitoring team supporting large-scale infrastructure (300+ applications). The role involves monitoring system alerts, initiating and leading incident bridges, and managing critical incidents to resolution. Candidates must have strong communication skills, prior help desk or incident management experience, and working knowledge of Windows, Linux, and networking fundamentals.

NOTE : 3rd Shift

Responsibilities:

  • Monitor enterprise systems, analyze alerts, and log incidents.

  • Lead incident calls, maintain tickets, and notify stakeholders/executives.

  • Assist with triage, performance metric collection, and change request execution.

  • Prepare status and incident reports and follow detailed procedures.

Qualifications:

  • High school diploma with 5+ years IT experience OR Bachelor s degree with 1+ year IT experience.

  • Help desk / incident management experience required.

  • Basic Linux command-line skills and strong networking knowledge.

  • Must be able to obtain Public Trust clearance

  • Must work on-site in Eagan, MN (no remote work from other locations).

Preferred:

  • Bachelor s in Computer Science or related field.

  • Experience with enterprise monitoring tools and critical incident management.

  • IT Service Desk or large-scale infrastructure environment experience.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.