Senior Chatbot/Voice Enablement Developer

Overview

Remote
$70 - $80
Contract - Independent
Contract - W2
Contract - 06 Month(s)

Skills

conversational AI
chat and voice
Azure
Azure AI Foundry
Azure AI Search
LLM/NLU orchestration
WebRTC
Python
C#
REST APIs
CI/CD
Azure Bot Service
Genesys
Twilio
voice bots
retrieval-augmented generation (RAG)
ASR/TTS
LLM

Job Details

Position: Senior Chatbot/Voice Enablement Developer

Location: Remote

Duration: 6+ Months

Job Description:

What success looks like in this role:

  • Design and develop enterprise-grade chatbot and voice solutions using Azure Bot Service, Power Virtual Agents and integrations (e.g. Genesys, Twilio, Microsoft Teams).
  • Implement and optimize LLM pipelines, ASR/TTS for voice bots, and retrieval-augmented generation (RAG) for knowledge-driven responses.
  • Integrate conversational systems with Unisys platforms (CRM, ITSM, security solutions) via APIs and event-driven architectures.
  • Ensure compliance and security, including PII protection, encryption, and adherence to global standards (GDPR, accessibility).
  • Monitor and improve performance through analytics, A/B testing, and continuous optimization of containment rate, latency, and CSAT.
  • Collaborate cross-functionally with product and engineering teams; mentor junior developers and establish best practices.

You will be successful in this role if you have:

  • 5+ years experience in software engineering with 3+ years in conversational AI (chat and voice).
  • Expertise in Azure, Azure AI Foundry, Azure AI Search, LLM/NLU orchestration, Vector DB s and whisper/voice models and familiarity with WebRTC services
  • Strong backend development skills (Python,C# , REST APIs).
  • Knowledge of cloud platforms (Azure preferred), CI/CD, and security best practices.
  • Ability to work independently and collaboratively in an agile, fast-paced, high-impact environment.
  • Strong written and verbal communication skills in English
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.