Overview
Remote
On Site
USD 40,000.00 per year
Full Time
Skills
Security Clearance
Service Desk
Treasury
Incident Management
Management
Amazon Web Services
Microsoft Azure
OCI
PASS
Technical Support
Call Center
Computer Hardware
Software Troubleshooting
Communication
Customer Service
Collaboration
Virtual Private Network
Remote Access
Antivirus
Issue Tracking
Cloud Computing
Microsoft Office
Active Directory
Knowledge Base
Internet
Microsoft Windows
SAP BASIS
Information Technology
Systems Engineering
FOCUS
Job Details
Job ID: 2504548
Location: REMOTE WORK, TN, US
Date Posted: 2025-05-07
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Yes
Description
The SAIC T-Cloud Service Desk, based out of Oak Ridge, Tennessee, currently has an opening for the position of Service Desk Associate. Our Service Desk serves as first point of contact for the Treasury Cloud environment, ensuring 24 by 7 support is available for customers. Account lifecycle, priority incident management, direct engagement with customers in support of their AWS, Azure, or OCI deployments will be the focus of agents working this desk.
Qualifications
Required:
Target salary range: Up to $40,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Location: REMOTE WORK, TN, US
Date Posted: 2025-05-07
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: Yes
Description
The SAIC T-Cloud Service Desk, based out of Oak Ridge, Tennessee, currently has an opening for the position of Service Desk Associate. Our Service Desk serves as first point of contact for the Treasury Cloud environment, ensuring 24 by 7 support is available for customers. Account lifecycle, priority incident management, direct engagement with customers in support of their AWS, Azure, or OCI deployments will be the focus of agents working this desk.
Qualifications
Required:
- BS and 1 year experience.
- Ability to pass Public Trust background check requiring U.S. Citizenship.
- Minimum 1 year of technical support experience in a call center environment.
- Proven hardware/software troubleshooting experience with ability to think and troubleshoot logically and act decisively in critical situations.
- Proven experience providing effective and professional communication, addressing moderately complex technical issues, ideas, and results via telephone, email, and chat.
- Demonstrated commitment and ability to provide excellent customer service and ability to collaborate effectively and get along with teammates.
- Proficiency using and supporting common corporate applications, browsers, networks, VPN/remote access, and antivirus software.
- Interpersonal skills with excellent written and oral communications, including ability to document work performed clearly and accurately in electronic ticketing system.
- Solid understanding of IT concepts/practices and comprehensive knowledge of cloud compute.
- Experience using Microsoft Office and Windows 10 OS in an enterprise environment.
- Experience with account administration and password resets in a Microsoft Active Directory environment.
- Ability to handle majority of requests without additional assistance, following established procedures and using available knowledge base and support tools provided to follow issues through to a proper resolution.
- Teleworking capability required (must have home work space, high-speed Internet, and compatible Windows computer).
Target salary range: Up to $40,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.