IT Support Administrator

Your role
As a IT Support Administrator, you'll play a vital role in bridging the gap between business needs and technical solutions. This position ensures seamless communication between SharePoint developers and stakeholders, driving clarity, alignment, and successful project outcomes. With a commitment to operational excellence, the role also delivers essential first-line support and system maintenance, empowering our teams to work efficiently and effectively every day. Reporting to the IT Manager, you'll shape our technology landscape, oversee critical systems, and lead impactful projects. This role offers the chance to work with cutting-edge technologies, mentor a talented team, and tackle complex challenges.

You will

• SharePoint & Business Coordination
  • Act as a liason between SharePoint developers and business teams.
  • Translate business requirements into technical documentation.
  • Lead User Acceptance Testing (UAT) and communicate project updates.
• IT Support & Troubleshooting
  • Provide first-level support via phone, email, and ticketing system.
  • Resolve basic technical issues and escalate complex ones.
  • Maintain and support desktops, laptops, printers, and mobile devices.
  • Handle account setup, permissions, and equipment prep.
• Documentation & Compliance
  • Record issues, solutios, and UAT results.
  • Ensure compliance with IT policies and security standards.

To succeed, you will need
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

• You have at least 1 year working in IT support, systems administration, or similar role.
• You have at least 1 year hands-on experience acting as a liason between business users and technical teams.
• You have at least 1 year of experience with help desk/ticketing systems and level 1 support.
• You have at least 1 year of experience with user acceptance testing processes and documentation.
• You have knowledge of software, hardware, and basic troubleshooting.

In return, we offer

• Culture Built on Trust & Accountability: We empower our IT specialists to take ownership of their work, make data driven decisions, and lead process improvements that directly impact production efficiency and customer satisfaction.
• Professional Growth: Expand your expertise in IT systems, and cross-functional collaboration within a technically advanced, fast-paced manufacturing environment.
• Innovation Driven by People: Your insights matter. From optimizing IT processes to providing daily to support to the internal customers, your contributions will help shape a smarter, more agile business.
• Comprehensive Rewards: Enjoy competitive compensation, generous paid time off (vacation, personal, and sick days), a 401(k) with up to 6% company match, and flexible working hours to support work-life balance.
• Competitive Pay: Base salary ranges from $21.63 to $23.82 an hour, commensurate with experience and qualifications.

Job location
Hybrid
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our manufacturing facility in Voorheesville NY, United States (US).
#LI-Hybrid
Contact information
Talent Acquisition Team: Cassandra Quinn

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