PMS Productivity Lead - Remote from US or LATAM

Overview

Remote
$45 - $55
Accepts corp to corp applications
Contract - W2
Contract - 6 Month(s)
No Travel Required

Skills

Opera Cloud
Opera
Cloud Computing

Job Details

THIS POSITION CAN WORK REMOTELY IN THE US OR IN LATAM (including MEXICO). FOR CANDIDATES OUTSIDE OF THE US, Corp to Corp SUBMISSIONS WILL BE ACCEPTED.

Candidates must be able to work across worldwide time zones.

100% Remote


PURPOSE:
The Productivity Lead supports our hotels through the first two weeks of the transition onto Opera Cloud PMS. They will be an advocate for our hotels to ensure that the transition to Opera Cloud does not hinder our colleagues from providing efficient service and meaningful experiences to our guests. Working closely with the deployment team to provide continuous feedback to evolve and improve the role out for future deployment waves.

POSITION RESPONSIBILITIES:
Recommends training of *** s business practices in relation to Rooms systems and brand standards.
Perform evaluations of system adoption and performance
Coordinating with vendors to ensure appropriate response times to inquiries,
Host remote Q&As, and deliver training webinars to our hotels.
Liaise with the *** colleague on-site and off-site for successful installation of the property systems.
Evaluate new and historic business practices to ensure they are still being recommended for hotels to follow.
Support colleagues during project development, beta testing, and immediately after new system installation.
Ability to study and review system configuration and adoption from a remote standpoint leading into hotel system operational guidance.
Leading a hotel management team through a system end hotel transition.
Ability to conduct User Acceptance Testing of software releases.
Ability to establish and foster relationships with vendors to achieve property system resolutions.
Oversight of business-related and projects adoption activities for systems *** Mobile application, Opera, HotSOS, Colleague Advantage, Medallia Concierge, Sertifi, and other payment applications.

EXPERIENCE AND QUALIFICATIONS:
4+ years of experience in hospitality management, Guest Reception, Housekeeping, Guest Services, or Reservations.
2+ years of Opera PMS experience. Both front end and configuration.
Experience in delivering and preparing training.

PREFERRED SKILLS:
Experience with RESERVE CRS, HotSOS, HyGEO, Zingle, Sertifi, Credit Card processing.
Hotel department head experience.
Experience in conducting classroom training and preparing training documentation.
Ability to troubleshoot and problem-solve system and business practice issues.

EDUCATION:
High school diploma/GED required

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.