Overview
Hybrid
Depends on Experience
Contract - Independent
Contract - W2
Skills
Help desk
network
SCCM
Job Details
Help Desk Analyst Hybrid - PA, USA
LOOKING FOR LOCAL CANDIDATES TO PA
- 4-year college degree in Computer Information Systems or equivalent technical study
- Microsoft certifications preferred
- Excellent verbal and written communication skills
- Ability to work both independently and team environment
- Customer service mindset
- Microsoft 365/Windows OS - Windows 10 & 11
- Microsoft Edge support
- Microsoft SharePoint Online experience
- Microsoft Dynamics 365 Customer Service
- Personal Computer Desktop, Laptop, Mobile devices
- Network Printers
- Microsoft Access & PowerPoint 365
- Google Chrome and Mozilla Firefox
- Power Shell
- Active Directory
- Windows Hello for Business
- Windows Server
- Microsoft Configuration Manager (SCCM)
- Networking (wired and wireless)
- Network Security concepts
- Receives calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
- Discerns the nature of a problem, determines whether problem is caused by hardware such as modem, printer, cables, or telephone, and logs in tracking system.
- Escalates problems in accordance with defined procedures.
- Assists users through problem solving steps.
- Uses technical databases to research problems and talks with co-workers to research problem and find solution.
- Tests software and hardware for troubleshooting and problem resolution.
- Able to diagnose and detect correct equipment errors and repair products by replacing worn or broken parts and making technical adjustments.
- Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.
- Assists in coordination of changes, upgrades, and new products, ensuring systems will operate correctly in current and future environment.
- Provides accurate and complete answers to general use and administrative environment questions in a timely manner.
- Supports shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
- Communicates accurate and useful status updates.
- Manages and reports time spent on all work activities.
- Follows quality standards.
- Able to work in a team environment
- Completes assigned tasks.
- Strong communication skills; both written and spoken
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.