Tech Support Specialist

Overview

On Site
$25 - $30
Full Time

Skills

Help Desk
Operating Systems
Communication
Attention To Detail
Technical Support
Database Administration
Data Storage
Database

Job Details

Duties:

  • Works as part of a team to support and analyze production system problems and recommend workable solutions.

30% Perform system support, configurations, scheduling and/or tuning/modification of application products. Make recommendations for technology solutions.
30% Provide basic technical support for system performance concerns. Report abnormal results/issues from production processing. Consult with senior peers on non-complex projects.
20% Assist in system performance monitoring and capacity. May also assist with system analysis activities.
10% Participate in work sessions and walkthroughs for implementations, releases, data conversion projects and/or disaster recovery exercises.
10% Complete administrative tasks such as spreadsheets, logs, management tools checklists and maintaining quality/department documents.

Required Skills and Abilities:

  • Comprehends basic data storage techniques, basic database philosophy, database management, and simple programming techniques.
  • Basic understanding of the requirements for maintaining production systems and the effect of program changes.
  • Understands how to use structured techniques in new program development.
  • Basic understanding of development, quality assurance, and integration methodologies.
  • Good communication and interpersonal skills.
  • Able to work well under pressure and as part of a team.
  • Pays attention to detail.

Required Software and Other Tools: Basic knowledge of relevant operating systems, programming languages, and/or development/productivity tools and their usage in the company. Work Environment: Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. Customer-focused, project-oriented applications support environment.
Education:
Bachelor's degree in Computer Science, Information Technology or other job related degree. or 4 years of job related work experience or 2 years of job related experience plus an associate's degree in Computer Science, Information Technology or other job related degree.
Required Work Experience: 1 year of technical experience with systems analysis, design, and/or of programming experience or other job related IT experience or successful completion of Client Entry Level Training Program.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Hansen Talent Group