M365 Admin/Engineer

Role Description:

• This position is responsible for the support and delivery of Microsoft 365 (M365) applications, such as SharePoint Online and OneDrive for Business, to *END CLIENT*.
• This position is also responsible for the support and delivery of Google Workspace collaboration applications, such as Drive, Docs, Sheets, Slides, and Forms.
• This role includes M365 / GWS application and tenant administration, configuration, and maintenance as well as the remediation of issues.
• This position requires good customer support skills, verbal and technical writing skills, and the ability to respond quickly in a dynamic environment with changing priorities and M365/GWS feature sets.
• Experience leading technical resources is a must. Lead a team of engineers with effective communications while also being attentive to details to review and ensure successful delivery.
• The ideal candidate is comfortable multitasking on several tasks and possesses the following skills
• 2+ years experience with Microsoft 365 and the associated applications is required. The M365 primary applications include SharePoint Online, Microsoft Teams, and OneDrive. Experience with the additional M365 applications, such as Viva Engage, Forms, Loop, and Whiteboard, is a plus.
• 1+ years experience with Google Workspace and the associated collaboration applications a plus.
• 2+ years experience with the respective M365 Application Admin Centers as well as the Message Center, Service Health, Usage Reports, and Service Requests.
• 1+ years experience with Google Workspace Admin Center.
• 2+ years experience with PowerShell for Microsoft 365 Administration to create, maintain, and debug scripts for automating routine tasks.
• Experience with Google GAM scripting a plus.
• 1+ years experience with SharePoint content migration.
• 1+ years experience with Microsoft and Google licensing, including Group Based Licensing.
• Experience with M365 Apps for Enterprise (ProPlus), e.g. Excel, Word required.
• Ability to proactively learn new technology and features through *END CLIENT* provided knowledge sharing and self-learning.
• Strong verbal and written communication skills are required.
• Experience writing technical Knowledge Base articles for the Service Desk to trouble shoot issues and to support self-help for end-users.
• Experience working with business users to troubleshoot and resolve their issues. This experience includes opening new Microsoft Unified Support requests and following through until the case is resolved.
• Strong critical thinking skills to troubleshoot all M365 applications, such as SharePoint Online, Teams, OneDrive, Whiteboard, as well as content and collaboration issues, such as external sharing. The same applies to Google Workspace.
• Experience working Incidents, Problem Management, and creating Catalog and Configuration Items in an ITIL system is a must. (Experience with ServiceNow is a plus.)