Overview
On Site
$28.53 - $37.35 hourly
Contract - W2
Contract - Temp
Skills
Research and Development
Mergers and Acquisitions
Onboarding
Startups
Training
Coaching
Art
Printing
Electromechanics
Problem Solving
Conflict Resolution
Communication
Customer Relationship Management (CRM)
Computer Hardware
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce is immediately adding a full-time Indigo Customer Success Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Boston, MA. This hybrid role combines deep technical expertise with a customer-first mindset, helping our partners achieve long-term satisfaction and business success with Indigo solutions.
Summary:
As an Indigo Customer Success Engineer, your primary responsibility is to deliver expert technical service, including diagnosing and repairing Indigo presses to ensure optimal performance and uptime. You are the frontline technical expert, solving complex issues and maintaining the reliability of our equipment at customer sites. Beyond core service, you play a key role in driving customer success by providing value-added services.
Responsibilities:
* Onboarding and startup visits to help customers ramp up quickly and confidently
* On-press training and coaching to build operator skills and maximize press capabilities
* Leverage state-of-the-art Artificial Intelligence and remote diagnostic tools to proactively identify issues, accelerate troubleshooting, and enhance service efficiency, ensuring customers receive fast and effective support
REQUIREMENTS:
* Proven experience in field technical service for commercial printing presses or color copiers
* Strong electromechanical problem-solving skills
* Excellent communication and customer relations skills
* Proficiency in computer programs used for hardware interfacing
* Reliable transportation for onsite customer visits
If you are a dedicated professional with a passion for technical service and customer satisfaction, we encourage you to apply.
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce is immediately adding a full-time Indigo Customer Success Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Boston, MA. This hybrid role combines deep technical expertise with a customer-first mindset, helping our partners achieve long-term satisfaction and business success with Indigo solutions.
Summary:
As an Indigo Customer Success Engineer, your primary responsibility is to deliver expert technical service, including diagnosing and repairing Indigo presses to ensure optimal performance and uptime. You are the frontline technical expert, solving complex issues and maintaining the reliability of our equipment at customer sites. Beyond core service, you play a key role in driving customer success by providing value-added services.
Responsibilities:
* Onboarding and startup visits to help customers ramp up quickly and confidently
* On-press training and coaching to build operator skills and maximize press capabilities
* Leverage state-of-the-art Artificial Intelligence and remote diagnostic tools to proactively identify issues, accelerate troubleshooting, and enhance service efficiency, ensuring customers receive fast and effective support
REQUIREMENTS:
* Proven experience in field technical service for commercial printing presses or color copiers
* Strong electromechanical problem-solving skills
* Excellent communication and customer relations skills
* Proficiency in computer programs used for hardware interfacing
* Reliable transportation for onsite customer visits
If you are a dedicated professional with a passion for technical service and customer satisfaction, we encourage you to apply.
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.