Manager I, Risk (Technology)

Overview

To assist with managing, planning and oversight of first line technology risk management functions for the Real Estate Lending (REL) Division to ensure the overall effectiveness of risk and compliance management programs, risk analytics and operations. Plan, develop, and implement technology operational risk frameworks, methodologies, policies, standards, and procedures to ensure effective quality control and audit procedures. Ensure operational risk programs align with strategic business initiatives, achieve business and quality objectives, mitigate risk, and enhance operating procedures. Promote operational efficiency and service excellence through appropriate risk controls, process improvements and training.
Responsible for overseeing individuals who identify, evaluate, and mitigate technical risks associated with projects, systems, or technologies within an organization. This role combines technical expertise, risk management skills, and leadership to ensure that technical risks are managed effectively, safeguarding the company's operations, data, and reputation. Intrinsically motivated to work under minimal supervision and use complete understanding of business needs and objectives to support projects that have impact on the achievement of operational goals. Advanced skill set and proficiency with procedures and techniques. Most importantly, foster a collaborative, inclusive, and positive working environment.

Responsibilities

• Establish Risk Assessments and Controls Testing to evaluate control effectiveness, identifying control failures, issues and event management, facilitating risk and compliance remediation, reviewing internal and external audits, and regulatory requirements over technology risk.
• Develop and implement tools, methods, and programs to identify and mitigate technology operational and regulatory risks.
• Manage and partner on efforts to identify and develop innovative, creative, and strategic initiatives for process improvements to sustain and improve risk in REL.
• Collaborate with the Office of General Counsel (OGC), 2nd Line Regulatory Compliance, Enterprise Risk Management (EORM), Lending, Information Security, and other NFCU Business Units, Audit, and regulators to support risk and compliance-based initiatives.
• Lead the assessment of technical risks in existing systems and upcoming projects. Evaluate technologies, infrastructure, and processes for potential vulnerabilities and failure points.
• Conduct in-depth analysis of risks related to software, hardware, cybersecurity, data integrity, and operational processes.
• Collaborate with staff, senior management, and business unit partners to assess and support organization risk mitigation needs by developing strategies, tactics, and quality review solutions.
• Develop and implement mitigation plans to reduce identified technical risks. Collaborate with engineering, IT, and product teams to execute risk mitigation initiatives effectively.
• Provide clear, concise reports to senior leadership, outlining key technical risks and mitigation progress.
• Serve as Subject Matter Expert for all technical risk-related matters including incidents and risk impact.
• Ensure that all technical activities are compliant with regulatory requirements and internal governance frameworks.
• Lead ongoing risk management improvements through process optimization, technology upgrades, and staff training.
• Assess and manage risks associated with external vendors and third-party services.
• Partner closely with the Manager II to co-lead team engagement efforts, cultivate team morale, and reinforce share purpose.
• Foster a culture of respect, inclusivity, continuous improvement, and psychological safety across the team.
• Promote a culture of risk awareness and proactive risk management throughout the organization.
• Serve as a role model for emotional intelligence, demonstrating compassion, clarity, and consistency in leadership.
• Support performance and development conversations with team members by providing empathetic coaching and thoughtful accountability.
• Act as a culture carrier who helps reinforce the mission, vision, and values of the team in both day-to-day interactions and broader initiatives.
• Translate technical and operational goals into people-centric strategies that motivate and empower others.
• Identify and address interpersonal dynamics that may affect team cohesion, proactively surfacing risks to culture, communication, or morale.
• Contribute to a collaborative leadership environment by challenging ideas respectfully, embracing feedback, and aligning decisions with team and enterprise goals.
• Prioritize risks based on business impact, and work with stakeholders to design and implement mitigation strategies.
• Advanced knowledge of risk management principles, frameworks (e.g., ISO, NIST, COSO), and regulatory compliance requirements

Qualifications

• Advanced knowledge of technology operational and regulatory risks and controls, including knowledge of risk management techniques from both detection and mitigation perspectives
• Experience in risk assessment methodology and systems
• Experience in managing audits working with internal audit and external examiners.
• Considerable experience managing multi-dimensional teams and projects which involve organization, holding strategy and status meetings, planning, motivating, and managing the work of participants.
• Experience in managing risk and/or compliance related activities in financial services or other relevant industry.
• Advanced knowledge of applicable federal and state laws, rules, and regulations
• Experience demonstrating thought-leadership, initiative-taking, decision making and creativity in solving business problems.
• Advanced leadership skills and the ability to guide others and prioritize multiple duties to achieve results in a multi-tasked, time sensitive office environment.
• Advanced skill building effective relationships with all levels of staff, management, stakeholders, and vendors, through rapport, trust, diplomacy, and tact.
• Advanced verbal, written, interpersonal, and presentation skills to communicate clearly and concisely technical and non-technical information to all levels of management.
• Proven ability to lead cross-functional teams, manage stakeholders, and communicate risk effectively at all levels of the organization with empathy and accountability.
• Excellent verbal and written communication skills, with the ability to translate technical risks into business language for non-technical stakeholders.
• Experience leading through influence, ambiguity, and change with authenticity and clarity.
• Strong critical thinking and problem-solving skills to identify, assess, and mitigate risks in a dynamic environment.
• Significant Cybersecurity & IT Governance experience
• Bachelor's degree is Computer Science, Information Technology, Engineering, or a related technical field or equivalent combination of training, education and experience

Desired Qualifications

• Advanced knowledge of, and proficiency in, data analysis, reporting, and operations research
• Ability to develop conclusions and feasible alternatives to formulate courses of action, including forecasting and cost-benefit analysis.
• Significant experience in risk management, IT, cybersecurity, or a related technical field.
• Proven experience managing large-scale technical projects with high levels of risk.
• Significant knowledge of IT systems, software development, cloud technologies, and cybersecurity best practices.
• Significant knowledge of risk management frameworks such as COBIT, NIST, ISO 27001, and FAIR.
• Advanced analytical/quantitative, reconciliation and deductive reasoning skills
• Advanced skill developing and implementing programs.
• CISA, CRISC, CISSP, PMP, CISM, ICBBR, FRM, NCCO preferred certifications
• Master's Degree in related field or equivalent combination of training, education and experience.
• Knowledge of Navy Federal's services, products, business processes, applications, and functions.

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602 | 9999 Willow Creek Road, San Diego, CA 92131

About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

Best Companies for Latinos to Work for 2024

Computerworld Best Places to Work in IT

Forbes 2024 America's Best Large Employers

Forbes 2024 America's Best Employers for New Grads

Forbes 2024 America's Best Employers for Tech Workers

Fortune Best Workplaces for Millennials 2024

Fortune Best Workplaces for Women 2024

Fortune 100 Best Companies to Work For 2024

Military Times 2024 Best for Vets Employers

Newsweek Most Loved Workplaces

2024 PEOPLE Companies That Care

Ripplematch Recruiting Choice Award

Yello and WayUp Top 100 Internship Programs

From Fortune . 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.