Business Relationship Manager - Commercial

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health investment plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the student debt program and education benefit - an affordable and convenient path to getting a bachelor's degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity The Business Relationship Manager - Commercial will be the primary liaison between the ARDx businesses and Commercial Delivery Teams. The BRM Commercial Systems is responsible for documenting the IT portfolio of ARDx business unit(s) with respect to Commercial Technologies. This position will help ensure the portfolio enhances organizational strategy through successful, consistent and predictable delivery of programs, projects and applications. The Business Relationship Manager - Commercial will stay aware of the evolution of technologies and consider regulations relevant to the business area. This role will help coordinate across teams and experts to provide insight to the business unit(s) on how to best develop and leverage IT capabilities for the organization(s). The role functions as the primary point of contact for IT needs for ARDx business units with respect to Commercial. They understand and contribute to the business unit strategy and translate business strategy in an aligned IT strategy and portfolio of programs, projects and applications. Through their close connection to the business, they will have a constant awareness of evolving requirements in the business area(s) and will influence the IT stakeholders and vendors in addressing these evolutions in the most efficient way. The incumbent possesses the ability to assess the overall needs of multiple business units and to negotiate an accepted portfolio meeting the most strategic needs of the BU. Where needed, they will involve IT business consultants and external technology experts and will advise business unit(s) about similar strategies employed by other similar companies. The Business Relationship Manager - Commercial will influence and partner with business and IT leaders (Manager, Director, Sr. Director level) to manage and align the IT portfolio. They will closely collaborate with other parts of ARDx IT, adjacent business departments, and external partners to ensure adequate and timely delivery of agreed services, in line with agreed service levels. They will also partner and collaborate with key IT staff of other Abbott divisions and corporate functions in order to support cross-divisional business initiatives and explore IT synergies and efficiencies. They will agree with management and align with overall global governance on the portfolio of programs, projects, and applications, and ensure that unit long range plan and budgets are aligned while negotiating for and securing resources to meet the long- range needs of the area. The Business Relationship Manager - Commercial will support IT budgets and project capital/RCE expenditures continually looking for opportunities for cost reductions and cost avoidance. Main Responsibilities

• Partner with ARDx IT Directors and Commercial Delivery Management to coordinate and recommend strategic decisions that impact the business unit, manages initiatives that span virtual teams across the world and cross cultures, resolves issues raised to the governance committees of projects and ensures projects stay in scope.
• Develops customer journey touch-point mapping, building and managing commercial properties as part of an integrated approach and processing improvements to enable more agility with commercial platforms and using mobile to support operational improvement efforts, as well as customer engagement initiatives/new business opportunities.
• Collaborate with commercial business teams and Business Unit BRM leadership to create and refine commercial roadmaps, driving strategic investments and ensuring scalable solutions across the ARDx division.
• Operates with goals set by Commercial, Finance and IT leadership, manages impact on capital budget, expenses and project completion, and understands erroneous decisions would normally result in failure to complete projects critical to major objectives of the business unit.
• Coordinate and support the commercial technology systems by partnering with delivery and support teams.
• Establish and/or maintain commercial metrics and measurements.
• Understands and helps coordinate the financial implications of applications ranging up to $20 MM.
• Carries out duties in compliance with established business policies and procedures.
• Demonstrates commitment to the development, implementation and effectiveness of applicable Quality Processes as per ISO, FDA, and other regulatory agencies.
• Responsible for exhibiting professional behavior with both internal/external business associates that reflects positively on the company and is consistent with the company's policies and practices.
• Responsibility to understand and maintain awareness of the quality consequences which may occur from the improper performance of their specific job.
• Carries out duties in compliance with established business policies and procedures.
• Demonstrates commitment to the development, implementation and effectiveness of applicable Quality Processes as per ISO, FDA, and other regulatory agencies.
• Responsible for exhibiting professional behavior with both internal/external business associates that reflects positively on the company and is consistent with the company's policies and practices.
• Responsibility to understand and maintain awareness of the quality consequences which may occur from the improper performance of their specific job.
• Perform other duties and projects as assigned.

Experience and Education Minimum Education:

• Bachelor's degree in computer science, business administration or another discipline relevant for the healthcare industry or equivalent experience.

Experience:

• Minimum 7 years of IT experience in large or midsized multinational healthcare organization.
• Experience working with commercial teams in sales, contracting, and/or pricing.
• Strong operational and organizational skills, with a proven ability to effectively meet deadlines and milestones and establish program/project management governance.
• Strong interdisciplinary, intercultural, influence, negotiation and networking skills.
• Solid understanding of Customer relationship Management (CRM) such as Salesforce.com, Working with sales teams and processes
• Project management mindset with strong business acumen including establishing and managing relationships across varying levels of the business and operating effectively at management level in a culturally diverse business environment.
• Business unit relevant business process knowledge, as related to IT.
• Confident communicator, able to explain complex technical concepts in an accessible, understandable way to varied audiences.
• Ability to work in a highly dynamic, fast-paced environment with continuous challenges.
• Ability to effectively oversee and manage external partner relationships, contracts and service agreements.

Preferred Skills:

• GxP validation. (preferred)
• SOX and financial auditing areas
• Vendor management - vendor evaluation, etc

MISC:

• This is an onsite role located in IL/MN location. This is not a remote role/opportunity.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $97,300.00 - $194,700.00. In specific locations, the pay range may vary from the range posted.