Jr, BA (Telecom)

Greeting From Vilwaa

Jr BARequirements Elicitation and Analysis

• Conduct requirements gathering sessions (S), backlog grooming, stakeholder interviews, and functional documentation.
• Knowledge of Google CES application and related tools required
• Model current and future-state business processes impacted by Google CE enhancements.
• Business-Technology Translation
• Translate complex business needs into well-defined technical requirements and user stories for development teams.
• Define acceptance criteria and support QA/UAT teams in test planning and execution.
• System Design & Business Alignment
• Identify potential flaws or gaps in system design based on understanding of end-to-end business processes (S).
• Provide design recommendations and solution proposals to resolve process inefficiencies or configuration challenges (S).
• Platform and Workflow Expertise
• Maintain strong working knowledge of OneAgent, Contact Engine and integrated systems such as OneAgent/OneView features and configurations.
• Understand how Google CES (CEP) integrates with systems such as OneView, Billing, and CRM; document integration requirements accordingly.
• Issue Management and Resolution
• Analyze system issues and bugs; support triage, root cause identification, and validation of fixes related to workflows.
• Maintain detailed logs of issue resolution and regression testing.
• Cross-Functional Collaboration
• Collaborate closely with business SMEs, product managers, developers, architects, and testers to ensure shared understanding of solution requirements.
• Participate in Agile ceremonies including sprint planning, refinement, and retrospectives.
• Release and Change Readiness
• Contribute to release planning by documenting user-facing changes and business impacts.
• Ensure change readiness by preparing communication briefs and supporting business training/adoption as needed.