Field Service Technical Specialist - Energy/LFP Support

Job Description

Join our Toyota Material Handling North America Team as a Field Service Technical Specialist - Energy/LFP Support

The Role:

We're seeking a passionate and dedicated Field Service Technical Specialist - Energy/LFP Support who brings (enthusiasm, strong attention to detail and excellent interpersonal skills to the table. The Field Service Technical Specialist position supports Raymond and Toyota Field Service organizations, Warranty and Product Health teams internally, as well as field technicians offering resolution to energy related issues. The position requires day-to-day interaction with internal and external service teams engineering, product development, and factory staff. This role requires providing technical support in a call center environment for current energy products during core hours (LIB, LFP, Fuel Cell, Lead Acid Batteries / Chargers). This role is mostly autonomous and receives limited supervision. When necessary, guidance from senior level management may be required. Cross functional coordination efforts are frequently required for both Raymond and Toyota organizations in support of various issues. These coordination responsibilities may extend to Solution and Support Centers, Toyota dealers as well as customer teams. This position requires spending significant amounts of time working in front of computer terminal.

What You'll Be Doing:

• Offer technical support in a call center setting for Energy Solutions products (LIB, LFP, Fuel Cell, Lead Acid Batteries/Chargers) during core hours (8:00 am - 5:00 pm EST).
• Conduct training sessions on new Energy products for Raymond Solutions and Support Centers and Toyota dealers.
• Serve as a second-level escalation specialist for energy product issues.
• Represent Raymond or Toyota in high-visibility, sensitive customer interactions.
• Complete required training, including Technician Primer Course, Train the Trainer, and Energy Solutions products and core truck classes.
• Lead problem-solving teams within the department, participating actively in projects and energy product development.
• Review and develop technical documentation for Raymond and Toyota energy products.
• Manage call desk responsibilities daily, ensuring courteous customer service and effective completion of Service Now cases, interactions, tasks, and knowledge articles.
• Demonstrate strong knowledge of electrical, mechanical, and hydraulic systems.

What We're Looking For:

• An Associate's Degree OR a certificate in a job related program is preferred.
• 4 or more years of related experience.
• Must pass the Technical Primer Class and Operator Certification.

What Sets You Apart:

• Strong attention to detail and advanced task management skills.
• Ability to prioritize urgent issues and adjust to changing priorities.
• Self-motivated with persistent communication and follow-up skills.
• Excellent interpersonal and communication skills suitable for interacting with all management levels and customer teams.
• Analytical and critical thinking skills, with the ability to escalate issues when needed.
• Ability to handle sensitive information and resolve equipment-related issues with senior staff inside and outside the organization.

Where and When You'll Work:

• This is an in-person role located at our Greene, New York office-ideal for those who thrive in a hands-on, team-oriented environment.

What Your Total Compensation & Benefits Package will look like:

Salary - $60,406 - $76,513 per year. Compensation depends on the selected candidate's education and experience.

Relocation: This role may be eligible for relocation assistance.

World Class Benefits:

• Competitive Salary
• Generous Paid Time Off and 13 Paid Holidays
• Affordable Medical plans and no-cost Dental & Vision options
• 100% 401(k) match up to 6%
• Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
• Tuition Assistance Program
• Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
• Recognition and Kaizen (continuous improvement) Reward Programs
• Meaningful opportunities for personal and professional development
• Onsite Fitness Center & Occupational Health Clinic
• Best in class work culture!

Big Name | Big Opportunities | Life is Better at Toyota

Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of "respect for people" and "continuous improvement". With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.

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