Overview
Remote
Depends on Experience
Contract - Independent
Contract - W2
Contract - 6 Month(s)
No Travel Required
Skills
ServiceNow
Process Consulting
CSM
Solution Architecture
Communication
Stakeholder Relations
Customer Service Management
Requirements Gathering
Stakeholder Engagement
Job Details
Alldus is recruiting on behalf of an elite ServiceNow Partner and is looking for an experienced ServiceNow CSM Business Process Consultant to join their team.
Role: ServiceNow CSM Business Process Consultant
Location: Remote (US-based only)
Contract Length: 6 Months
About the Role:
Alldus is seeking a ServiceNow CSM Business Process Consultant to support a major CSM implementation project. In this role, you will collaborate with business and IT stakeholders to analyze requirements, design process-driven solutions, and optimize workflows on the ServiceNow platform.
Responsibilities:
- Partner with business and IT stakeholders to define requirements and translate them into ServiceNow CSM solutions
- Drive process improvements and ensure alignment with industry best practices
- Document workflows, business rules, and functional requirements
- Act as a trusted advisor to clients throughout the implementation lifecycle
Requirements:
- ship required
- ServiceNow certifications: CSA, CIS CSM
- Proven experience delivering ServiceNow CSM process design and consulting
- Excellent communication and stakeholder engagement skills
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.