Overview
Job Details
Role: AI Solution Architect
Location: Remote
Duration: 6-12 months
Client: CVS health
Must be a true Solutions Architect....they will reject Tech Leads, Tech Architects, Java Architects, Enterprise Arch, Integration Arch
Must have Cloud and AI exp. Must have Google Cloud Platform exp.
really wants Salesforce exp. Huge plus with AgentForce but not required
Long term contract - into next year. Approx 12-18 months
New Agile Release Train in Agentic AI through Salesforce platform. Drives through their end to end AI Driven Contact Center.
They had been building in their Salesforce Contact Center to build parity, but moving to Train D working on more innovative solutions to optimizing experience in GPS program within CVS and across different systems they have to provide augmentation to call center reps and agent services to determine course of call.
They have a number of AI capabilities (IRIS - benefits AI), and tying to Salesforce Agent Force 2.0.
Extending and refactoring existing capabilities to make them AI compatible.
Determining, auditing, and exploring how AI Bots respond to users.
The Need:
- 2 AIs
- AI / GenAI
- Cloud Google Cloud Platform
- Must have exp with Integration with Kafka for integration / streaming
- Salesforce would be nice to see, but Agent Force has not been out very long.
- The technology in AI space refreshes itself every 6-9 months, hard to find folks that have long tenure with any given tech.
- MUST HAVE AI Project experience
- They need to have hands-on technical AI space
- Must be good with Cloud (Google Cloud Platform)
- Healthcare preferred or adjacent verticals such as Finance or Insurance.
- Open to 100% Remote (no travel expenses, but if local to a hub it might be helpful)
This role will define the end to end solutions for our AI driven contact center.