Sr. Desktop Design Engineer Lev.2

Position: Sr. Desktop Design Engineer Lev.2

Work Location: Remote (Must work on EST Time zone)

Duration: 12 months (35 hours per Week)

Resource Must provide Three (3) Professional References; & Valid Photo ID

Local or Nearby consultants will be given highest preference.

Tasks & Responsibilities:

Provide Engineering Design level support of desktop and laptop computers and related technology and software.

Engineering includes evaluating new enterprise level hardware and software; application packing and installation for automated deployment; as well as testing of computer systems and peripherals within established standards and guidelines.

Activities require interaction with application software and operating systems ensure they perform to agency specified standards.

Provide design engineering services on medium, high and complex issue for Desktops, VoIP support, telecommunication, Video Conference, Internet access, Enterprise Email/Calendaring, network, security, as well as the entire Microsoft Office suite including Office 365.

Provide Tier-3 escalation support when needed.

Follow and create process and procedures for Installing and testing computer systems and peripherals within established standards and guidelines.

Provide documentation, knowledge transfer, and training as assigned.

Make recommendations on appropriate hardware, software, and policy based on user needs and agency standard, based availability of hardware/software, and/or budgetary considerations.

Perform special projects and initiatives as assigned.

Maintain and provide design/architect level of support for Client Management Systems - SCCM, for all supported domains

Manage and troubleshoot multiple physical Microsoft Windows Desktops.

Provide Windows Desktop administration for physical Windows hosts at various locations.

Perform proactive monitoring to identify potential issues and/or problems and provide resolution.

Manage and troubleshoot all managed portable and virtual Microsoft Windows Desktops in addition to physical on-premises hosts

Maintain and provide design/architect level of support for Client Management Systems - SCCM (both), Workspace One (portable hosts), Nerdio Management Plane (Azure/virtual)

Provide support to resolve complex technical operational problems.

Provide Windows Desktop administration/management/support for all physical, portable, and virtual Windows hosts at various locations.

Maintain and update Azure Windows Virtual Desktops, host pools, builds/images/scripts, add virtual memory, CPU and storage when needed.

Diagnose and document problem resolution, provide Root Cause Analysis, if needed.

Continuously research, test, and implement improvements to OTI Windows Desktop Environment and related systems, policies, and components

Assist in the maintenance of the Windows desktops, including patches and security updates; upgrade and maintain hardware firmware; Application Lifecycle

Mandatory Skills:

At least 8+ years of expert proficiency with Client Management Systems like SCCM, Workspace One, and Nerdio.

Deep working knowledge and experience with Windows Software, Hardware, and System Administration.

Experience with vulnerability management and security compliance.

Working knowledge of policy management via GPO and CSP

Excellent troubleshooting skills / ability to investigate problems and perform RCA

Experience researching, designing, and implementing Windows Desktop Design standards

Desired:

Experience with software and patch packaging

Experience with scripting languages.

IT automation concepts, monitoring, and software metering

Experience creating and deploying MSIX packages

Experience creating custom queries, collections, and reports.

Azure/Cloud experience is a plus