Overview
Remote
$50 - $60
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)
Skills
epic
hipaa
helpdesk
Job Details
Roles:
- Helpdesk Analyst: Delivers frontline technical support, resolves incidents, and assists with user access, Epic workflows, and IT hardware/software issues.
- Lead Helpdesk Analyst: Oversees shift operations, provides advanced troubleshooting, escalates issues appropriately, coordinates with technical teams, and ensures adherence to SLAs and best practices.
Key Responsibilities:
- Troubleshoot Epic and clinical application issues (access, workflows, printing, integration)
- Support account provisioning, password resets, and security role changes
- Provide remote support for devices, printers, and peripherals
- Monitor and manage ServiceNow incident queues
- Assist with go-lives, upgrades, and technical dress rehearsals
- Document procedures and update knowledge base content
- Deliver informal training and Epic guidance to end users
- Ensure compliance with HIPAA and IT governance policies
- Escalate high-priority issues per defined protocols
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