Network Technician

This is night Shift Job mainly, with optional alternate week end offsite.

Client prefers local candidates.

Daily Responsibilities:

Monitors network, server, and application elements, resolves incidents and
service requests and/or consults with the subject matter expert team for incident
resolution. Applies simple state-of-the-art technology to meet and improve the network
control center.
Control network and system processing. Responds to customer inquiries and alters via
emails, incoming calls, and walk-ins. Conducts routine inspections on equipment and
reports any abnormalities. Other operational duties as assigned, such as meetings, project
work, administration and facilities requirements.
Configure network and system resources and maintain corresponding system records and
documentation. Provides Tier II support as per SME agreements. Performs periodic
maintenance and monitoring of computer systems. Performs pre-configured port
activations on network switches.
Prepares and reviews documentation for use in operations for training and the knowledge
base. Participates in training and cross-training for the Tier II. Provides customer service
for all information and/or telecommunication network systems support areas.

Required Skills:

5+ years IP Network Troubleshooting

3+ years DNS Configurations

3+ years Understanding of monitoring tools (Splunk, Solarwinds).

2+ years ServiceNow ITSM Tool

2+ years Server Batch Scripting

2+ years Cisco Network Tools (ISE, Catalyst)

2+ years Technical writing experience

Preferred Skills

Understanding of Mainframe batch processing

Python Scripting

Ansible knowledge