Technical Support Analyst 3 (EHR Application Support Specialist) -Local to VA

Overview

Hybrid
Depends on Experience
Full Time
Accepts corp to corp applications
Able to Provide Sponsorship

Skills

Accounting
Application Support
Cerner
Citrix
Communication
Customer Service
Dashboard
Electronic Health Record (EHR)
HIPAA
Health Care
Healthcare Information Technology
Help Desk
ITIL
Incident Management
Oracle
Regulatory Compliance
System Monitoring
Technical Support
Tier 1
Tier 2

Job Details

Role: Technical Support Analyst 3 (EHR Application Support Specialist)
Location: Richmond, VA (Hybrid)
Exp: 5+
Interview: Phone + In-Person
Contract: C2C

Note: Candidate must be local to VA or nearby states only

About the Role:

We re seeking an EHR Application Support Specialist to join the Virginia Department of Health (VDH) team. This role provides Tier 1 technical support for end-users of the Electronic Health Record (EHR) system and plays a key role in ensuring smooth operations and user adoption across VDH locations.

Key Responsibilities:

Provide Tier 1 support for clinical and patient accounting EHR applications
Troubleshoot and resolve user issues escalate complex issues to Tier 2
Support EHR go-live and post-implementation health checks
Perform system monitoring, maintain site health dashboards, and track issue logs
Handle user configuration, password resets, and Citrix troubleshooting
Maintain compliance with HIPAA and healthcare IT policies
Collaborate with clinical, technical, and vendor teams to ensure smooth EHR performance

Required Skills:

Experience with EHR / Electronic Health Record systems (Oracle Health / Cerner preferred)
Strong background in Helpdesk / Technical Support (Tier 1)
Familiar with ITIL, incident management, and SLAs
Understanding of healthcare compliance (HIPAA)
Excellent communication and customer service skills

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Lorvenk Technologies LLC