Overview
On Site
Full Time
Skills
Marketing Intelligence
MI
End-user Computing
Laptop
Tablet
Printers
Remote Support
Change Management
IMAC
Service Level
Exceed
Customer Satisfaction
Performance Metrics
Service Desk
Estimating
Service Operations
Policies and Procedures
Active Directory
Management
Computer Hardware
ITIL
CompTIA
A+
Training
Customer Service
Communication
Supervision
Repair
Privacy
Marketing
Job Details
Location: Dearborn, MI
Description: Our client is currently seeking a Desktop support.
Job Summary
The Deskside Support Technician is a mid-level role responsible for performing troubleshooting, repair, and support tasks related to a wide range of end-user computing devices. This includes desktops, laptops, tablets, and printers.
The ideal candidate will have at least 5 years of desktop support experience and strong proficiency with Active Directory.
Responsibilities
Perform basic to moderately complex troubleshooting and repair tasks in end-user environments.
Provide on-site support to client-identified VIPs and general staff.
Respond to change management requests, including installation of new PC equipment and desk-side support.
Execute Install/Move/Add/Change (IMAC) activities.
Complete all assigned desk-side support tasks by service level agreements (SLAs).
Demonstrate exceptional technical and professional service skills at all times.
Meet or exceed customer satisfaction and operational performance metrics.
Communicate proactively with end users and service desk personnel regarding arrival times, repair estimates, and status updates.
Adhere to all documented service operations policies and procedures.
Perform additional duties or obtain certifications as required to support business needs.
Minimum Qualifications
Minimum of 2 years of relevant desk-side support experience.
Strong working knowledge of Active Directory.
Technical school certification or equivalent experience.
Certifications & Technical Requirements
OEM certifications as required by management.
Familiarity with desktop applications and hardware systems.
Understanding of ITIL methodologies.
CompTIA A+ certification (preferred).
Willingness to complete customer-specific certifications or training as needed.
Preferred Skills
Excellent communication and customer service skills.
Strong verbal, written, and interpersonal communication abilities.
Ability to follow instructions and processes with minimal supervision.
Physical ability to lift and move computer equipment up to 50 lbs.
Possession of a basic repair toolkit.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Description: Our client is currently seeking a Desktop support.
Job Summary
The Deskside Support Technician is a mid-level role responsible for performing troubleshooting, repair, and support tasks related to a wide range of end-user computing devices. This includes desktops, laptops, tablets, and printers.
The ideal candidate will have at least 5 years of desktop support experience and strong proficiency with Active Directory.
Responsibilities
Perform basic to moderately complex troubleshooting and repair tasks in end-user environments.
Provide on-site support to client-identified VIPs and general staff.
Respond to change management requests, including installation of new PC equipment and desk-side support.
Execute Install/Move/Add/Change (IMAC) activities.
Complete all assigned desk-side support tasks by service level agreements (SLAs).
Demonstrate exceptional technical and professional service skills at all times.
Meet or exceed customer satisfaction and operational performance metrics.
Communicate proactively with end users and service desk personnel regarding arrival times, repair estimates, and status updates.
Adhere to all documented service operations policies and procedures.
Perform additional duties or obtain certifications as required to support business needs.
Minimum Qualifications
Minimum of 2 years of relevant desk-side support experience.
Strong working knowledge of Active Directory.
Technical school certification or equivalent experience.
Certifications & Technical Requirements
OEM certifications as required by management.
Familiarity with desktop applications and hardware systems.
Understanding of ITIL methodologies.
CompTIA A+ certification (preferred).
Willingness to complete customer-specific certifications or training as needed.
Preferred Skills
Excellent communication and customer service skills.
Strong verbal, written, and interpersonal communication abilities.
Ability to follow instructions and processes with minimal supervision.
Physical ability to lift and move computer equipment up to 50 lbs.
Possession of a basic repair toolkit.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.