Overview
Skills
Job Details
Proven experience: 5+ years in content strategy, writing, or editing—preferably with Help Centers, support content, or structured documentation. A contentful experience is required.
Strong writing and analytical skills: Ability to simplify complex topics into clear, accurate, customer-friendly explanations while maintaining editorial precision.
Operational discipline: Demonstrated success managing multiple deliverables simultaneously in a production-driven environment.
Cross-functional collaboration: Experienced working directly with Product, Legal, and CX partners to verify information and drive alignment.
AI and structured content understanding: Familiarity with structured content models, metadata, and how these support automation and chatbot enablement.
Adaptability and ownership: Self-directed, organized, and comfortable operating in a fast-moving, evolving environment with shifting priorities.