Systems Administrator II

Job#: 2082449

Job Description:

Roles and Responsibilities

• Administers Microsoft Windows Server systems such as Active Directory, DNS, File/Print/Terminal Services, Certificates and Group Policies. Maintains other critical platforms such as Nutanix, VMWare, and Cohesity.
• Builds and tests new servers to design standards and maintains the optimum performance of all systems and services. Prepares new systems for network and data communications while ensuring that these system configurations meet the intended requirements and are compatible with existing systems and network services.
• Maintains data availability.
• Provides general server maintenance such as applying system patches, performing upgrades, maintaining access controls, installing operating systems and application software, troubleshooting system problems, and following proper disposal and decommissioning procedures for retired systems.
• Provides escalation support for onsite Help Desk teams.
• Performs routine and non-routine work on technical assignments.
• Responds to critical after-hours support issues.
• Stays current in their respective fields through reading professional literature and attending continuing education offerings, membership and participation in professional organizations, certifications, etc.
• Records all requests and incidents in the ticketing system. Provides detailed and accurate documentation on troubleshooting steps taken, as well as resolution notes.
• Promote high levels of customer satisfaction by following up in a timely fashion via phone, email, and/or in person.
• Attends meetings as required.
• Maintains patient confidentiality.
• Performs related work as required.
• Other duties as assigned.

Skills and Abilities

• Knowledge and understanding of policies and procedures, including HIPAA privacy compliance.
• Knowledge of computer hardware, software and data communications including compatibility and system configuration.
• Knowledge of Microsoft Windows Server Operating Systems, and Windows Workstation Operating Systems and networking concepts within Microsoft Products and TCP/IP environment.
• Must be highly organized with strong time management skills.
• Strong work ethic, reliability, good judgment, and a positive attitude.
• Ability to work independently and in a team setting.
• Ability to organize/prioritize tasks effectively.
• Ability to establish and maintain effective working relationships with patients, employees, and vendors.
• Ability to communicate clearly and effectively.
• Ability to react calmly and effectively in stressful or emergency situations.
• Ability to demonstrate compassion and caring in dealing with others.

Qualifications

• High school diploma, GED, or equivalent. Bachelor of Science degree in Computer Science or equivalent experience in network systems management related field.
• 8+ years of experience in system administration and troubleshooting networked systems including Microsoft Windows Servers, Active Directory, Azure AD, Office 365 Administration, DNS, TCP/IP, Networking and IIS. Experience in data backup systems, VoIP, Hyper-V, and VMware desired.

Physical Requirements:

• Full range of body motion.
• Sitting for long periods of time, bending over desks, reaching, and stretching for items.
• Long periods sitting at a computer terminal and keyboard. May involve lifting of paper, computer equipment and/or peripherals. Must be able to lift/carry/push up to 50 pounds.
• Very good manual dexterity for operation of keyboard and trouble-shooting computers.

Work Setting:

• Work is performed in a combination of medical office, exam/procedure room, and surgery center settings.
• Frequent interactions with others.
• Requires travel to other offices; up to 25% overnight travel.
• Performs after-hours work as needed.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.