Overview
On Site
USD 21.00 - 26.00 per hour
Full Time
Skills
Warehouse
Management
Laptop
Mobile Devices
Tablet
System Imaging
Patch Management
Break/Fix
TCP/IP
Network
Remote Support
Software Installation
Microsoft Windows
HP
Dell
Soft Skills
SLA
Service Desk
Reporting
Customer Service
CompTIA
Network+
Microsoft
Microsoft Certified Professional
Printers
Computer Hardware
Technical Support
ServiceNow
Bilingual
Microsoft Office
Windows Imaging Component
Communication
Business Intelligence
Spanish
Active Directory
Windows PowerShell
Scripting
Performance Management
Preventive Maintenance
Project Management
Training
Taxes
Life Insurance
Business Transformation
Law
Job Details
Description
*Mix of warehouse and office area support.* Advanced knowledge of managing workstation, laptops and handheld tablet devices. Resource should be able to leverage toolsets for workstation image, application packaging, and patch management for workstations. This position will be 100% onsite however, the work will be 50/50 hands-on breakfix and imaging vs remote desktop support. Focused primarily on incident and project based. We have a request team specifically focused on hardware, but if any request came in it's mostly software related and not hardware. Position requires an in depth knowledge of Windows 10 and computer systems on a TCP/IP based network. Experience as a PC Technician/Desktop Support Specialist preferred with an in depth knowledge of hardware/software installation, configuration, troubleshooting and resolving Windows Desktop related issues. Experience with the following technologies a plus: Installing Windows system Images, AD, HP and Dell hardware platforms, Service desk software, and remote control utilities. Ticketing Tool Required (preference ServiceNow) Soft Skills: Will be working with all levels of the organization (C-Suite Level: Vice presidents, President, CIO, and all the way down to our lowest level associates) Some knowledge of PowerShell and Active Directory is highly preferred (something the manager and supervisor are trying to push the staff to be more proficient with this year to align with automation initiative) o Active Directory: Able to make changes to profiles, security settings, etc. o PowerShell: just light scripting experience Must be able to work independently to complete end-user requests, troubleshoot problems and escalate unresolved technical problems to proper level. Candidate should have a background that includes meeting or exceeding SLA's and working in a team environment to complete tasks. Knowledge of Service desk, Call escalation, metrics reporting, and working with technical staff preferred. Candidate must maintain a high standard of customer service and satisfaction. High-school diploma and 3 years IT experience preferred. Technical certifications preferred - CompTIA A+, Network +, Microsoft MCP, MCSA, MCSE Strong written and communication skills as well as the ability to maintain a regular and predictable attendance are necessary. This position may require bending, lifting, and/or pulling. Technicians will require the ability to lift up to 40lbs (Printers, Monitors and General hardware) and perform other duties related to technical support as assigned
Skills
Desktop, office 365, windows, imaging equipment, active directory, deployment, communication and organization skills, powershell scripting, servicenow, bilingual
Top Skills Details
Desktop,office 365,windows,imaging equipment,active directory,deployment,communication and organization skills
Additional Skills & Qualifications
Bi- Lingual: Spanish speaking heavily preferred Nice to have: Active Directory experience and PowerShell Scripting hours: 8:30am -5pm Monday is adjusted: 7am -4pm some travel- Miami to Ft Laud for training
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $21.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Doral,FL.
Application Deadline
This position is anticipated to close on May 23, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
*Mix of warehouse and office area support.* Advanced knowledge of managing workstation, laptops and handheld tablet devices. Resource should be able to leverage toolsets for workstation image, application packaging, and patch management for workstations. This position will be 100% onsite however, the work will be 50/50 hands-on breakfix and imaging vs remote desktop support. Focused primarily on incident and project based. We have a request team specifically focused on hardware, but if any request came in it's mostly software related and not hardware. Position requires an in depth knowledge of Windows 10 and computer systems on a TCP/IP based network. Experience as a PC Technician/Desktop Support Specialist preferred with an in depth knowledge of hardware/software installation, configuration, troubleshooting and resolving Windows Desktop related issues. Experience with the following technologies a plus: Installing Windows system Images, AD, HP and Dell hardware platforms, Service desk software, and remote control utilities. Ticketing Tool Required (preference ServiceNow) Soft Skills: Will be working with all levels of the organization (C-Suite Level: Vice presidents, President, CIO, and all the way down to our lowest level associates) Some knowledge of PowerShell and Active Directory is highly preferred (something the manager and supervisor are trying to push the staff to be more proficient with this year to align with automation initiative) o Active Directory: Able to make changes to profiles, security settings, etc. o PowerShell: just light scripting experience Must be able to work independently to complete end-user requests, troubleshoot problems and escalate unresolved technical problems to proper level. Candidate should have a background that includes meeting or exceeding SLA's and working in a team environment to complete tasks. Knowledge of Service desk, Call escalation, metrics reporting, and working with technical staff preferred. Candidate must maintain a high standard of customer service and satisfaction. High-school diploma and 3 years IT experience preferred. Technical certifications preferred - CompTIA A+, Network +, Microsoft MCP, MCSA, MCSE Strong written and communication skills as well as the ability to maintain a regular and predictable attendance are necessary. This position may require bending, lifting, and/or pulling. Technicians will require the ability to lift up to 40lbs (Printers, Monitors and General hardware) and perform other duties related to technical support as assigned
Skills
Desktop, office 365, windows, imaging equipment, active directory, deployment, communication and organization skills, powershell scripting, servicenow, bilingual
Top Skills Details
Desktop,office 365,windows,imaging equipment,active directory,deployment,communication and organization skills
Additional Skills & Qualifications
Bi- Lingual: Spanish speaking heavily preferred Nice to have: Active Directory experience and PowerShell Scripting hours: 8:30am -5pm Monday is adjusted: 7am -4pm some travel- Miami to Ft Laud for training
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $21.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Doral,FL.
Application Deadline
This position is anticipated to close on May 23, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.