Desktop Support Engineer

Overview

On Site
USD 30.00 - 31.00 per hour
Contract - Independent

Skills

Remote Support
Repair
Storage
Telecommunications
IMAC
Technical Support
Servers
Microsoft
Linux
Unix
Operating Systems
Antivirus
Document Processing
Microsoft Office
Mobile Devices
Printers
Laptop
Computer Hardware
Computer Networking
Server Administration
Data Storage
Network
Customer Satisfaction
Issue Resolution
Accountability
Service Delivery
Analytical Skill
Problem Solving
Conflict Resolution
Communication
Attention To Detail
Privacy
Marketing

Job Details

Location: Houston, TX
Salary: $30.00 USD Hourly - $31.00 USD Hourly
Description: Our client is currently seeking a Desktop Support Engineer

Desktop Support Engineer -Houston, TX 77046

Experience: 5-8 years

Contract 3+ months

Technical Responsibilities
  • Install, maintain, service, and repair desk-side computer systems and legacy hardware/software.
  • Support enterprise servers, PCs, laptops, storage subsystems, networking devices, and telecom systems.
  • Perform IMAC (Installs, Moves, Adds, Changes) operations across client environments.
  • Provide call-based and site-specific technical support, including legacy product maintenance.
  • Test and certify PCs, servers, networks, and client-approved applications.

Systems & Software Expertise
  • Advanced knowledge of Microsoft, Linux, and Unix operating systems.
  • Skilled in antivirus software, networking protocols, and OEM network/document processing devices.
  • Proficient in Microsoft Office (all versions), handheld device software, printers, and laptops.
  • Troubleshoot complex hardware/software issues across diverse platforms and environments.

Networking & Server Support
  • Operational and maintenance support for network products and configurations.
  • Deep understanding of internetworking, server/storage systems, and enterprise-level infrastructure.
  • Ability to certify and validate network and server performance and reliability.

Service Excellence
  • Ensure customer satisfaction through proactive maintenance advice and responsive issue resolution.
  • Follow up on escalated issues and maintain accountability for service outcomes.
  • Understand and implement company-specific service delivery solutions and procedures.

Core Competencies
  • Analytical thinking and problem-solving
  • Strong verbal, written, and interpersonal communication
  • Independent task planning and execution
  • High tolerance for stress and pressure
  • Detail-oriented and quality-focused

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Contact:

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