ServiceNow IRM Architect

• Lead stakeholder workshops to gather and interpret risk and compliance requirements specific to banking, insurance, asset management, and fintech operations.
• Architect and configure ServiceNow IRM modules (Policy and Compliance, Risk Management, Audit Management, Vendor Risk Management) aligned with industry regulations and internal control frameworks (e.g., COSO, COBIT).
• Partner with governance, audit, compliance, and IT security teams to build automated workflows that monitor control effectiveness and regulatory adherence.
• Define and implement GRC dashboards and reporting tailored to financial regulatory reporting and executive oversight.
• Collaborate with platform developers to implement custom solutions where out-of-the-box functionality is insufficient.
• Train users and stakeholders in IRM functionality and best practices within the financial services context.
• Stay updated on regulatory changes (e.g., OCC, FDIC, CFPB) and translate them into actionable ServiceNow enhancements. Utilize GRC/IRM technical knowledge to collaborate with the technical team, in driving solutions across the platform.
• Support project scoping and proposal development, driving the implementation and advising the project on viable technical solution options throughout the project lifecycle.
• Craft and deliver workshop materials, perform elements of solution implementation, and drive the completion of key project deliverables.
• Help create new practice solutions and offerings.
• Help drive continuous improvement and optimization of our capabilities.
• Lead efforts and provide guidance in requirements gathering and developing/documenting process workflows.
• Translate requirements/stories and mock-ups into fully functional IRM features.
• Lead efforts and provide guidance in requirements gathering and developing/documenting process workflows.
• All other duties as assigned or directed.

Additional Responsibilities:

• Maintain proficient knowledge of the ServiceNow platform and products via webinars, case study, training, and all other resources available.
• Participate in pre-sales activities, crafting proposals and presenting ServiceNow IRM solutions to prospective clients.
• Educate practice members on ServiceNow IRM modules by providing guidance on solution implementation and facilitating ongoing education and knowledge sharing.
• Comfortable working in a high-paced work environment and can adapt to rapidly changing business drivers.
• Provide mentorship and guidance to other members of the team.

• Basic Qualifications
• BS Information Technology, Computer Science, or related field
• Strong GRC/IRM technical background
• 5+ years of ServiceNow experience with a focus on IRM/GRC modules
• Strong understanding of risk management frameworks and regulatory compliance requirements
• Prior experience as a consultant or client-serving professional
• Strong understanding of the ServiceNow best practices and ongoing knowledge of latest ServiceNow features
• Familiarity with Agile and Scrum development methodologies
• Excellent communication and presentation skills, able to engage both technical and non-technical audiences.
• Ability to work independently and manage one or more projects.
• Proactive attitude toward learning and continuously enhancing ServiceNow knowledge.

Preferred Certifications

• ServiceNow Certified Implementation Specialist Risk and Compliance