Overview
On Site
Full Time
Skills
Google Cloud Platform
Service desk
Information Technology
Technical Support
Tier 1
Tier 2
IT infrastructure
SaaS
ServiceNow
Customer service
Security+
Microsoft Azure
Oracle Cloud
Systems engineering
Adobe AIR
Cloud computing
Security clearance
Data
DoD
Migration
SIPRNet
POC
C
R
Computer hardware
Provisioning
Reporting
JIRA
Confluence
Operations
Amazon Web Services
ITIL
Management
SAP BASIS
Policies
FOCUS
Job Details
Job ID: 2406602
Location: MONTGOMERY, AL, US
Date Posted: 2024-05-09
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Night Job
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Description
SAIC is seeking a highly motivated Site Support Technical Specialist to join our Cloud One team on a 24/7 support desk. The selected candidate will create and triage Tier 1 and Tier 2 tickets. Candidates must have a flexible schedule to work any shift needed per the call volume. The Air Force Cloud One Program is an existing global, interconnected, virtualized, hybrid, and IT infrastructure that hosts mission systems, applications, services, and data in support of DoD Services and Agencies. Cloud One incorporates the capabilities of Cloud Service Providers (CSPs) and DevSecOps principles to provide common services and facilitate cloud application migrations to IL-4, IL-5 and IL-6 (NIPRNet / SIPRNet) cloud environments. This position is 100% onsite. Work will be performed at Gunter Air Force Base (Montgomery, AL).
Job Responsibilities:
Qualifications
Required Clearance and Certifications:
Required Qualifications:
Desired Qualifications:
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Location: MONTGOMERY, AL, US
Date Posted: 2024-05-09
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Night Job
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Description
SAIC is seeking a highly motivated Site Support Technical Specialist to join our Cloud One team on a 24/7 support desk. The selected candidate will create and triage Tier 1 and Tier 2 tickets. Candidates must have a flexible schedule to work any shift needed per the call volume. The Air Force Cloud One Program is an existing global, interconnected, virtualized, hybrid, and IT infrastructure that hosts mission systems, applications, services, and data in support of DoD Services and Agencies. Cloud One incorporates the capabilities of Cloud Service Providers (CSPs) and DevSecOps principles to provide common services and facilitate cloud application migrations to IL-4, IL-5 and IL-6 (NIPRNet / SIPRNet) cloud environments. This position is 100% onsite. Work will be performed at Gunter Air Force Base (Montgomery, AL).
Job Responsibilities:
- Point of contact for Cloud One Service Now Tier 2 and 3 tickets for IL-4, IL-5, IL-6 (NIPRNet / SIPRNet)
- SAIC Coordinator / Account Creator POC for of SAAR C1FAMS/R4 process
- Support other service desk activities as needed
- Provide first contact and incident resolution to customer with hardware, software, and application problems including both customer telephone support as well as electronically submitted requests
- Troubleshoot, resolve, and/or escalate technical issues
- Provide polite and friendly customer service
- Record and track issues from onset to conclusion, support account creation and provisioning process, systematically interpret user problems, identify solutions, escalate and report incidents and outages, and communicate effectively with customers till resolution
Qualifications
Required Clearance and Certifications:
- Interim Secret clearance required to start; Ability to obtain a Secret clearance required to maintain employment
- ship required
- Must have a Security + Certification or higher to maintain employment
Required Qualifications:
- AA Degree or GED and two (2) years' experience
- Excellent customer service skills
- Experience with Jira, Confluence and/or Service Now as user ticketing systems
- Excellent demonstrated verbal and written skills
Desired Qualifications:
- 1-2 years experience as a Service Desk Agent
- Experience working with US Air Force Cloud One, C1 Dev, CS CCE Operations
- Experience with AWS, Microsoft Azure, Oracle Cloud and/or Google Cloud Platform
- Experience with and knowledge of DoD (NIPRNet / SIPRNet)
- ITIL v4 certification desired
- Experience with Tier 2 ticket management
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.