ServiceNow Analyst

Overview

Remote
Depends on Experience
Contract - W2

Skills

servicenow
SPM
data analysis
testing
documentation
agile
ITBM
portfolio managment

Job Details

Remote | ServiceNow Analyst | Full-time

We are actively recruiting a ServiceNow Analyst for our client in Knoxville, TN. This is a fully remote contract opportunity. This is an excellent opportunity for a detail-oriented and proactive Analyst to support the implementation, optimization, and ongoing management of the Strategic Portfolio Management (SPM) module within the ServiceNow platform. This role will play a key part in aligning project, program, and portfolio data with strategic business goals.

Due to client request, candidates must be eligible to work in the United States without sponsorship.

Responsibilities:

  • Support configuration, administration, and enhancement of the ServiceNow SPM module, including Demand, Project, Resource, and Portfolio Management.
  • Collaborate with stakeholders to gather requirements, define use cases, and translate business needs into functional solutions.
  • Generate and maintain dashboards, reports, and performance metrics to support decision-making and portfolio visibility.
  • Assist in data integrity efforts, including audits, cleansing, and validation across SPM records.
  • Provide user support and training to ensure adoption and effective use of SPM capabilities.
  • Participate in testing, documentation, and change management for SPM-related updates and releases.

Qualifications:

  • 4+ years of experience with ServiceNow, preferably with exposure to the SPM module (formerly ITBM).
  • Strong understanding of project and portfolio management principles.
  • Proficiency in data analysis, reporting tools, and dashboard creation.
  • Excellent communication and stakeholder engagement skills.
  • Experience with Agile or hybrid project methodologies is a plus.
  • ServiceNow certification(s) in SPM or related modules preferred.

"Equal Opportunity Employer/Veterans/Disabled"

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