Business Specialist (Standard Operating Procedures)

Position: Business Specialist (Standard Operating Procedures)

Location: Tallahassee, FL (REMOTE)

Summary:

• Seeking a Business Specialist responsible for designing, developing, and maintaining Standard Operating Procedures (SOPs) and related process flows using Lucidchart
• The Business Specialist will work with cross-functional teams to document and visualize business processes, ensuring consistency, accuracy, and adherence to organizational standards
• The ideal candidate will be detail-oriented, have strong experience with process mapping and business operations, and possess the ability to translate complex procedures into clear, visual representations
• This is a Contract-to-Hire position
• This position is Remote, with occasional travel to Tallahassee, FL

Key Responsibilities:

• Develop and maintain SOPs: Work with various departments to document and update Standard Operating Procedures across the organization
• Create process flows in Lucidchart: Design and maintain business process maps, workflows, and decision trees using Lucidchart to ensure clarity and alignment with organizational objectives
• Collaborate with stakeholders: Partner with department heads, process owners, and subject matter experts to gather information and ensure accuracy in documentation
• Analyze business processes: Identify opportunities for process optimization and efficiency improvements through SOPs and visual mapping
• Maintain version control: Ensure all SOPs and Lucidchart diagrams are up to date, properly cataloged, and version-controlled
• Training and support: Train team members on how to use Lucidchart for process visualization and provide support for creating internal process documentation
• Compliance and standardization: Ensure that all SOPs and workflows comply with organizational and regulatory standards, including any industry-specific guidelines

Qualifications:

• Bachelor’s Degree in Business Administration, Operations Management, or a related field
• 3+ years of experience in process documentation, SOP development, or business operations
• Proven experience in using Lucidchart or similar process-mapping software (e.g., Visio, Draw.io)
• Strong proficiency in Lucidchart for business process modeling and documentation
• Experience in creating clear, comprehensive, and visually appealing process diagrams and SOPs
• Strong analytical skills to assess business processes and identify inefficiencies
• Excellent written and verbal communication skills, with the ability to translate technical information into user-friendly documentation
• Attention to detail and ability to manage multiple projects simultaneously

Company Description:

Paradigm Technology is a strategic Professional Services organization which primarily focuses on delivering high value solutions in Digital and Business Transformation.  We extend a work culture unlike any other Professional Services Company!  Our Practice Teams support two core areas:

IT Management Consulting and Project Management

• Strategic and thought leadership arm supporting the CIO and business agenda as well as the execution teams delivering services and efficiencies within the PMO

Digital Practices

• Drives the modernization of Digital Services, such as Cloud, Advanced Analytics, Data Engineering, Data Management, and Data Governance

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