Desktop and Windows Systems Technician

Randstad is seeking a skilled and experienced Desktop & Windows Systems Technician to join a dynamic team in Washington, D.C. This role is responsible for providing comprehensive technical support to end-users, focusing on the installation, maintenance, and troubleshooting of Windows-based hardware and software. The ideal candidate will be a technical expert with strong communication and project management skills, capable of managing hardware inventory and improving IT service delivery through a familiarity with ITIL principles. This is an excellent opportunity to work with a prominent Randstad client and play a key role in ensuring smooth and efficient IT operations.

• Provide expert-level support for Windows 10 and Windows 11 operating systems.
• Perform hardware and software troubleshooting to resolve end-user issues promptly and effectively.
• Image and deploy new Windows hardware to end-users.
• Manage and maintain the inventory of IT hardware, ensuring accurate records and availability.
• Utilize Service-Now for ticketing, tracking, and resolving technical support requests.
• Contribute to project management initiatives related to IT infrastructure and systems.
• Apply ITIL principles to improve IT service delivery and efficiency.
• Communicate clearly and professionally with end-users and team members, both orally and in writing.

• Demonstrated technical experience in a desktop or IT support role.
• Proficiency in Windows 10 and Windows 11 operating systems.
• Familiarity with hardware imaging processes.
• Experience with hardware inventory management.
• Proven troubleshooting and problem-solving skills.
• Knowledge of project management methodologies.
• Familiarity with ITIL principles and their application in an IT environment.
• Experience using Service-Now or a similar IT service management platform.
• Excellent oral and written communication skills.

• Problem-Solving: The ability to identify, analyze, and resolve complex issues.
• Technical Proficiency: A deep understanding of relevant software, hardware, and systems.
• Data Analysis: The skill to interpret and draw conclusions from data.
• Requirements Gathering: The ability to elicit, document, and manage project requirements.
• Programming/Coding: Proficiency in one or more programming languages.
• Systems Integration: The knowledge to connect and manage different systems and platforms.
• Project Management: The capacity to plan, execute, and oversee projects from start to finish.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.