Overview
Remote
Full Time
Skills
Public Health
Legacy Systems
Scalability
Innovation
Prototyping
FOCUS
Health Care
Energy
Technical Drafting
Technical Sales
Customer Service
Healthcare Information Technology
Customer Experience
Data Migration
Data Mapping
Enterprise Architecture
Collaboration
SAFE
Agile
Customer Relationship Management (CRM)
Microsoft Dynamics
Genesys
Amazon Web Services
Microsoft Azure
Microsoft SSIS
GNU Compiler Collection
Cloud Computing
HIPAA
FISMA
FedRAMP
Regulatory Compliance
Migration
Siebel
Change Data Capture
Management
Workflow
Microsoft
Dynamics
Law
Job Details
Overview
LMI is seeking an experienced and mission-oriented Microsoft Dynamics 365 Solution Architect to support modernization efforts for the U.S. Department of Health and Human Services (HHS). This role focuses on designing, integrating, and optimizing Dynamics 365 CRM solutions in support of HHS initiatives to enhance public health services and improve constituent engagement.
The ideal candidate will architect enterprise CRM solutions with a focus on transitioning from legacy systems, such as Siebel, to Dynamics 365, and integrating with modern contact center platforms. This position requires a deep understanding of CRM modernization within the federal health IT ecosystem, with an emphasis on scalability, security, and compliance.
LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready software to federal agencies at commercial speed.
Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors-helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.
Responsibilities
- Lead architecture and technical design of Microsoft Dynamics 365 CRM solutions (Sales, Customer Service, Case Management) tailored to HHS programs.
- Architect the migration from legacy CRM platforms (e.g., Siebel) to Microsoft Dynamics 365, ensuring compliance with federal health IT standards.
- Support integrations between Dynamics 365 and FedRAMP-authorized contact center platforms such as Genesys Cloud CX.
- Define and govern data migration strategy, including data mapping, security tagging, cleansing, and transformation.
- Ensure secure, compliant, and scalable solution delivery, aligned with HHS enterprise architecture and security frameworks (FISMA, FedRAMP, Zero Trust).
- Collaborate with HHS stakeholders, technical teams, and mission leaders to align solution designs with strategic goals and health program needs.
- Provide guidance and architectural governance to LMI delivery teams and partner vendors.
- Support agile delivery methodologies and participate in technical solutioning within SAFe Agile environments.
Qualifications
Minimum Qualifications:
- 5-7 years of experience architecting Microsoft Dynamics 365 CRM solutions in federal or health sector environments.
- Proven experience with at least one enterprise CRM migration to Microsoft Dynamics 365.
- Experience integrating Dynamics 365 with contact center platforms (Genesys Cloud, NICE, Amazon Connect) to support health contact center services.
- Proficient with Power Platform, Azure Integration Services, Microsoft Dataverse, and Dynamics 365 GCC High or government cloud environments.
- Strong understanding of HIPAA, FISMA, and FedRAMP compliance requirements.
- Experience with migration from Siebel to Dynamics 365
Preferred Qualifications:
- Prior experience supporting HHS agencies (e.g., CMS, NIH, CDC, HRSA).
- Familiarity with health case management, provider engagement, or citizen service workflows.
- Microsoft Certified: Dynamics 365 + Power Platform Solution Architect certification preferred.
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LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Need help finding the right job?
LMI is seeking an experienced and mission-oriented Microsoft Dynamics 365 Solution Architect to support modernization efforts for the U.S. Department of Health and Human Services (HHS). This role focuses on designing, integrating, and optimizing Dynamics 365 CRM solutions in support of HHS initiatives to enhance public health services and improve constituent engagement.
The ideal candidate will architect enterprise CRM solutions with a focus on transitioning from legacy systems, such as Siebel, to Dynamics 365, and integrating with modern contact center platforms. This position requires a deep understanding of CRM modernization within the federal health IT ecosystem, with an emphasis on scalability, security, and compliance.
LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready software to federal agencies at commercial speed.
Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors-helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.
Responsibilities
- Lead architecture and technical design of Microsoft Dynamics 365 CRM solutions (Sales, Customer Service, Case Management) tailored to HHS programs.
- Architect the migration from legacy CRM platforms (e.g., Siebel) to Microsoft Dynamics 365, ensuring compliance with federal health IT standards.
- Support integrations between Dynamics 365 and FedRAMP-authorized contact center platforms such as Genesys Cloud CX.
- Define and govern data migration strategy, including data mapping, security tagging, cleansing, and transformation.
- Ensure secure, compliant, and scalable solution delivery, aligned with HHS enterprise architecture and security frameworks (FISMA, FedRAMP, Zero Trust).
- Collaborate with HHS stakeholders, technical teams, and mission leaders to align solution designs with strategic goals and health program needs.
- Provide guidance and architectural governance to LMI delivery teams and partner vendors.
- Support agile delivery methodologies and participate in technical solutioning within SAFe Agile environments.
Qualifications
Minimum Qualifications:
- 5-7 years of experience architecting Microsoft Dynamics 365 CRM solutions in federal or health sector environments.
- Proven experience with at least one enterprise CRM migration to Microsoft Dynamics 365.
- Experience integrating Dynamics 365 with contact center platforms (Genesys Cloud, NICE, Amazon Connect) to support health contact center services.
- Proficient with Power Platform, Azure Integration Services, Microsoft Dataverse, and Dynamics 365 GCC High or government cloud environments.
- Strong understanding of HIPAA, FISMA, and FedRAMP compliance requirements.
- Experience with migration from Siebel to Dynamics 365
Preferred Qualifications:
- Prior experience supporting HHS agencies (e.g., CMS, NIH, CDC, HRSA).
- Familiarity with health case management, provider engagement, or citizen service workflows.
- Microsoft Certified: Dynamics 365 + Power Platform Solution Architect certification preferred.
Options
Apply for this job onlineApply
Share
Email this job to a friendRefer
Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed
LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Need help finding the right job?
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.