Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)
Skills
Windows
MAC
Desktop Support
Ticketing System
ServiceNow
Printers
Laptops
Troubleshooting
Job Details
IT Support Technician
Onsite - Independence, KY
Contract
Contract
What are the top 3 skills required for this role?
1. Basic computer knowledge on Windows and MAC
2. Adherence to quality processes
3. Procurement skills would be an added benefit
Job Description/ Responsibilities:
- Friendly, customer-first demeanor with eagerness to assist others
- Responsible, reliable, and accountable.
- Use ServiceNOW to keep track of hardware assets
- Basic to intermediate computer knowledge with the strong desire to learn
- Respond to service requests via the help desk ticketing system, email, and internal customer requests for technical support
- Supply, break/fix end user machines such as laptops and desktops
- Maintain hardware inventory
- Ship and receive end user machines and computer peripherals for new employee onboarding and offboarding respectively, keep a stock of the same
- Laptop imagine and preparation prior to new employee joining date
- Proactive replacement of warranty ended hardware and refurbished machines
- Strictly adhering to the defined process and 100% quality required
6.00 Years of Experience
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