Support Analyst

Support Analyst

BCforward is currently seeking a highly motivated Support Analyst opportunity in Redmond, WA.

Position Title: Support Analyst

Location: Redmond, WA

Anticipated Start Date: ASAP

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 18 Months

Job Type: Full time Contract

Pay Range: $22 to $24

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Requirements:

Job Description:

Title: Support Analyst
Location: Redmond, WA
Duration: 18 months

Requirements:

Support Desktop Hardware/Software troubleshooting

General Break Fix support

Hardware refreshes

Work with IRT team on ticket triaging

Support OPs with tier1 tickets

Strong Customer Support Skills

Handle user hardware onboarding / offboarding

Support Turn 10's Devkit Infrastructure

Candidate Requirements

Years of Experience Required: 1-3 overall years of experience in the field.

Degrees or certifications required: N/A

Disqualifiers: Candidates with job hopping will not be eligible for the role.

Best vs. Average: - Been in a DTS role a year or 2, Excellent customer service experience , Hardware software troubleshooting

Performance Indicators: Performance will be assessed based on quality of work.

Top 3 Hard Skills Required + Years of Experience

1. Customer Service experience | 1-2 years

2. Support Desktop Hardware/Software troubleshooting |1-2 years

3. Ticket Management | 1-2 years

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:

Customer Service, Hardware/Software Troubleshooting, ticket management

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our and . As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 220419 when responding to this ad.