System Administrator- Vertafore MGA System

Job Summary:

We are seeking an experienced System Administrator to manage and support the Vertafore MGA System. This role is responsible for maintaining system stability, configuring workflows, troubleshooting issues, and optimizing system performance to support underwriting, policy administration, and operational processes. The ideal candidate has hands-on experience administering the Vertafore MGA platform and a strong understanding of insurance workflows.

Key Responsibilities:

• Administer, configure, and maintain the Vertafore MGA System to ensure optimal performance and availability.
• Manage system updates, patches, and enhancements while minimizing disruption to business operations.
• Troubleshoot system issues, perform root cause analysis, and implement effective resolutions.
• Support underwriting and policy administration teams by resolving technical issues and improving system functionality.
• Configure user roles, security settings, and access controls to align with business needs and compliance requirements.
• Develop and maintain system documentation, including configurations, troubleshooting guides, and best practices.
• Assist with integrations between Vertafore MGA and other business-critical applications such as CRM, policy administration, and claims systems.
• Provide training and technical support to end users, ensuring efficient adoption and utilization of system features.
• Work closely with IT, underwriting, and business teams to identify opportunities for automation and process improvements.
• Ensure compliance with data security policies and insurance industry regulations.

Required Qualifications:

• Hands-on system administration experience with the Vertafore MGA System.
• Strong knowledge of system configuration, troubleshooting, and performance tuning.
• Experience managing user roles, permissions, and security settings within Vertafore MGA.
• Familiarity with insurance workflows, particularly underwriting and policy administration.
• Ability to work collaboratively across IT, underwriting, and business teams.
• Strong problem-solving and analytical skills with the ability to manage multiple priorities.
• Excellent communication and documentation skills.

Preferred Qualifications:

• Experience integrating Vertafore MGA with other platforms such as CRM, claims, and policy administration systems.
• Knowledge of scripting or automation tools for system administration tasks.
• Understanding of insurance compliance and data security best practices.

Prior experience in the Managing General Agent (MGA) or insurance industry.