Computer Operator

Job : Computer Operations

Location: Clemson, SC, USA (Remote )

This project involves performing federally mandated changes for the Medicaid system, extracting monthly billing data from SolarWinds and Excel, transposing and preparing it for billing, automating repetitive tasks wherever possible, maintaining executive dashboards, and providing Tier 1 support for the BMC FootPrints ticketing system.

Responsibilities:

• Gather infrastructure data and update Excel spreadsheets for the MITS billing department.

• Manage and support the MITS interactive dashboard and asset management tasks.

• Document processes for each task and collaborate with technical writers to verify steps.

• Serve as backup to FootPrints administrator as part of Tier 1 support.

• Collaborate with FootPrints ticketing administrator to make changes to forms, workspaces, and develop FAQs.

• Communicate effectively in written and spoken form.

• Work collaboratively with staff and other contracted team members.

Required Skills (in order of importance):

• Microsoft Excel

• Microsoft Power BI

• BMC FootPrints Ticketing System

• Collaboration

• Communication

Preferred Skills:

• Experience participating in software upgrade, change, and release management procedures

Required Education:

• Bachelor s degree, or high school diploma with 2 years of relevant experience