Production Support Engineer - Core Java, Splunk

Must Have Technical Functional Skills: Core Java, Splunk, Kibana, Grafana Databases Postgres, MongoDB

Experience in Production support engineering or SRE roles, preferably within the banking industry.

Skilled in L1L2 support, debugging, performance monitoring, and working in Agile Scrum environments.

Hands-on with ServiceNow, Spring Boot, REST APIs, and CICD pipelines. Strong knowledge of cloud services.

Roles & Responsibilities:

Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment.

Monitor and maintain the health, availability, and performance of production systems and applications.

Troubleshoot and resolve production incidents, ensuring minimal downtime and service disruption.

Identifying Defects and working with Dev to get them fixed based on priority.

Taking care of implementation of RFCs.

Doing pre and post validation of servers during traffic diversion.

Collaborate with engineering teams to implement reliability best practices and improve system performance.

Develop and maintain monitoring alerts and dashboards to ensure visibility into system metrics.

Participate in on-call rotation and provide timely support for high-impact incidents.

Implement automation tools and processes to streamline operations and reduce manual workloads.

Document incidents and solutions for knowledge management and continuous improvement.