Hilton Dallas Lincoln Centre - Information Technology Manager OEM

The IT Manager is responsible for providing help desk support to the on-property team as well as researching and implementing technological strategic solutions. This is a one-person department and the ideal candidate will be able to work independently to execute IT initiatives as well as collaboratively with the on-property leadership team. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly.

QUALIFICATIONS:

• Associates degree or equivalent experience with A , Network , and Microsoft certifications preferred.
• 3-5 years progressive experience in the IT industry, working on and supporting end users in a windows domain environment.
• 2-3 years of supervision experience.
• Experience in supporting multi-branch locations
• Knowledge of the hospitality industry a definite asset.
• Active Directory and Exchange knowledge including Windows authentication to AD, Windows file and print sharing required
• Printer / peripheral device troubleshooting skills
• Networking experience with TCP/IP, DNS and DHCP
• Experience with wireless peripherals/devices especially mobile devices
• The candidate should be a self-motivated and detail oriented with the ability to manage technical events from open through closure
• Critical thinking and problem solving/troubleshooting skills a must
• Excellent communication skills Ability to read, write, and speak English to comprehend and communicate job functions.
• Ability to work with others and help them understand things from a "non-technical" point of view.
• Ability to meet varying schedules due to nature of the hospitality industry. This may include working extended hours, weekends and holidays.

JOB RESPONSIBILITIES:

• Providing support for computer and mobile end-users. Particular emphasis is on supporting computers in a Windows Active Directory domain.
• Does this through the use and management of IT ticket tracking system. Prioritizes all tickets in response to priorities established by Executive Management Team.
• Offers help in a way that further educates the end-user, elevates overall technology acumen and leads to a less "help desk reliant" workforce.
• Working with various departments to ensure smooth delivery of technology resources for all on-property events.
• Researching new technologies, working with the property leadership team and Aimbridge/Centrada IT team to recommend, design and implement innovative, cost effective technology solutions. Works at the direction of Aimbridge VP of IT to ensure compliance with PCI.
• Coordinating 3rd party vendors to include working with various vendors including low-voltage cablers, telecommunications providers, and software, hardware and other technology vendors to respond to IT needs of property as determined by Aimbridge Hospitality IT and the on-property Leadership Team.
• Working with the Leadership Team to ensure that IT operations are aligned with business needs. Adjust IT department priorities as necessary in response to direction.
• Performing task force work as necessary. May be required to travel periodically to support other hotels including hotel acquisitions and divestitures.
• Work may include: racking and stacking network and server equipment, toning and terminating cabling, creating new use accounts, joining computers to domains, training, etc.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
A convenient location in affluent North Dallas combines with thoughtful amenities and services at Hilton Dallas Lincoln Centre. We're within minutes of over 300 restaurants, bars, and shopping. We offer a complimentary shuttle that operates within 3 miles of our hotel. With easy access to several Fortune 500 companies and both DFW Airport and Dallas Love Field Airport. The hotel features a fabulous restaurant, stylish rooms and suites, and great leisure facilities. Plus, with 48,000 sq. ft. of flexible event space and a dedicated events team, we know a thing or two about hosting spectacular meetings and events.

Application deadline for Colorado positions: