Help Desk Support

RESPONSIBILITIES:
Kforce has a client in need of a Help Desk Support in Boston, MA.

Responsibilities:
* Provide day-to-day desktop support such as identifying, researching, and resolving technical issues
* Respond to inquiries via email, phone, or ticketing system; Document all support incidents via our Help Desk Ticketing system and close tickets once issues have been resolved
* Configures and administers Office365 platform including but not limited to Teams, Exchange, OneDrive, SharePoint, etc.
* Support small number of Mac OS X machines
* Responsible for On-boarding and Off-boarding task, including all application accounts, email, phone setup, and training
* Apply existing and assist with development and documentation of IT policy and procedure, specifically those associated with Service Desk Process & Procedure
* Manage and monitor internal assets to ensure accurate inventory records in our Asset Management System
* Maintain conference room audio/visual system and related equipment
* Walk the customer through the problem-solving process
* Direct unresolved issues to the next level of support personnel
* Provide accurate information on IT products or services
* Log all helpdesk tickets in helpdesk application
* Follow-up and update customer status and information
* Identify and suggest possible improvements on procedures
* Ability to learn new applications and procedures as they become part of the day to day associate work process

REQUIREMENTS:
* 2 years+ experience as a help desk technician or other customer support role as well as working in a Windows/Mac environment
* Strong PC software and troubleshooting skills
* Good understanding of Windows 10, Mac OS X, and Office 365 products
* Ability to communicate technical information, both verbal and written to a wide range of end-users
* Mac and PC hardware, Printers, scanners, computer peripherals

Preferred Skills:
* Microsoft O365 Suites
* Windows 10/11 and Mac OS
* Basic networking

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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